Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery

Lee, John J.; Ben-Natan, Ron

ISBN 10: 0471210129 / ISBN 13: 9780471210122

Editore: Wiley, 2002

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COVER- bends, scratches, minor tears on edges; bookstore barcode label on spine; slight smudges, clean overall. PAGES- small stains, clean overall; bends, no tears; no writing. 400+ pgs. Not ex-library.

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Dati bibliografici

• Titolo: Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
• Editore: Wiley
• Data di pubblicazione: 2002
• ISBN 10: 0471210129
• ISBN 13: 9780471210122
• Rilegatura: Soft cover
• Condizione: Fair
• Tipo di libro: Book
• Cataloghi dei venditori:
  • 2015 buys

Descrizione articolo

Riassunto

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.
* Addresses business-level SLAs, not just device-level SLAs
* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

Informazioni sull?autore

JOHN J. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. He is an expert in the development of operation and business support systems and a frequent contributor to industry publications.