Titolo: Keeping Score: Using the Right Metrics to Drive World-Class Performance
Editore: Quality Resources
Data di pubblicazione: 1996
Lingua: Inglese
ISBN 10: 0814403271
ISBN 13: 9780814403273
Rilegatura: hardcover
Condizione: Very Good
Condizione della sovraccoperta: sovraccoperta

Descrizione articolo

Riassunto

Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success.
Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction.
In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.

Informazioni sull?autore

MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Descrizione libreria

The Maryland Book Bank is a non profit organization providing free children's books to families, schools and teachers all over the state. All revenue from the sale of our books goes into our children's programs.

Visita la pagina della libreria

Informazioni sull?azienda del venditore

The Maryland Book Bank
501 N. Calvert Street, Baltimore, MD, 21278, U.S.A.

Condizioni di vendita e spedizione

Condizioni di vendita

We guarantee the condition of every book as it's described on the Abebooks web
sites. If you're dissatisfied with your purchase (Incorrect Book/Not as
Described/Damaged) or if the order hasn't arrived, you're eligible for a refund
within 30 days of the estimated delivery date. If you've changed your mind about
a book that you've ordered, please use the Ask bookseller a question link to
contact us and we'll respond within 2 business days.

The Maryland Book Bank
501 N. Calvert St
Baltimore, MD 212...

Ulteriori informazioni

Diritto di recesso

Condizioni di spedizione

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Tariffe di spedizione da U.S.A. a Italia

Tariffe di spedizione da U.S.A. a Italia
Quantit� dell?ordine	Da 21 a 36 giorni lavorativi	Da 5 a 8 giorni lavorativi
Primo articolo	EUR 34.32	EUR 38.61

I tempi di consegna sono stabiliti dai venditori e variano in base al corriere e al paese. Gli ordini che devono attraversare una dogana possono subire ritardi e spetta agli acquirenti pagare eventuali tariffe o dazi associati. I venditori possono contattarti in merito ad addebiti aggiuntivi dovuti a eventuali maggiorazioni dei costi di spedizione dei tuoi articoli.