The Lean Toolbox for Service Systems

John Bicheno

ISBN 10: 0954124448 / ISBN 13: 9780954124441

Editore: Picsie Books 10/01/2008, 2008

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Titolo: The Lean Toolbox for Service Systems

Casa editrice: Picsie Books 10/01/2008

Data di pubblicazione: 2008

Legatura: Brossura

Condizione: Very Good

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Riassunto:

The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. All material in the book has been 'field tested' by exposure to service professionals and executive programmes. A feature of the book is that it integrates several approaches rather than advocating a particular approach. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.