This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Book contains pencil markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780873897433.

Codice articolo 5963745

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Dati bibliografici

Titolo

Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods

Editore

Asq Pr

Data di pubblicazione

2008

Lingua

Inglese

ISBN 10

0873897439

ISBN 13

9780873897433

Rilegatura

Rilegato

Edizione

terza edizione

Condizione

Fair

Cataloghi dei venditori

Business

Descrizione articolo

Riassunto

The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty.
Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author's systematic approach. They will be able to pinpoint and focus on the most relevant topics, and study both the qualitative and quantitative aspects of questionnaire design and evaluation. These and many more important scientific principles are presented in simple, understandable terms.

Informazioni sull?autore

Bob E. Hayes is the president and founder of Business Over Broadway (B.O.B.), providing consultation and direction to help companies maximize the value of their survey programs.

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Descrizione libreria

Based in central Lincoln, Anybook Ltd. sells exclusively on line. We specialise in academic works. All our books are in good condition or better, unless otherwise described. We will respond to your enquiry promptly and mail books out within 24 hours of receiving payment. We use Royal Mail and other reputable couriers at greatly discounted postage rates. If you find cheaper postage from the UK, we'll match it. Remember if you are unsatisfied in any way with any purchase, we will give you a complete and unconditional refund. All books are hand wrapped. All e-mails answered personally. All books are offered subject to being unsold.

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Informazioni sull?azienda del venditore

Anybook Ltd.
28 West End,, Burgh le Marsh,, Lincolnshire, PE24 5EY, United Kingdom

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Anybook Ltd is a company registered in England and Wales. Company Registration Number: 3692291. VAT Number: GB753406145. Share Capital GBP100.

Registered Offices:
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Lincolnshire,
PE24 5EY
UK

Customer Services:
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LN2 4HX
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Email Address: sales@anybook.com
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Authorized Representative: Ms. Claire Williams

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Orders usually ship within 1 business day. We use Royal Mail and other reputable couriers at greatly discounted postage rates. If your book order is heavy or over-sized, or valuable enough to require tracking, we may contact you to let you know extra shipping is required.

Tariffe di spedizione da Regno Unito a Italia

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Quantit� dell?ordine	Da 3 a 10 giorni lavorativi	Da 1 a 3 giorni lavorativi
Primo articolo	EUR 9.75	EUR 36.93

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