Measuring the Performance of Human Service Programs (SAGE Human Services Guides)

Martin, Lawrence L., Kettner, Peter M.

ISBN 10: 0803971354 / ISBN 13: 9780803971356

Editore: SAGE Publications, Inc, 1996

Riguardo questo articolo

Codice articolo Abebooks216037

Dati bibliografici

Titolo: Measuring the Performance of Human Service ...

Casa editrice: SAGE Publications, Inc

Data di pubblicazione: 1996

Legatura: Paperback

Condizione: New

Descrizione articolo

Riassunto:

Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.

The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.

Informazioni sugli autori:

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.

Peter M. Kettner was a professor at the Arizona State University School of Social Work. He authored six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems.