Measuring the Performance of Public Services: Principles and Practice

Pidd, Michael

ISBN 10: 1107004659 / ISBN 13: 9781107004658

Editore: Cambridge University Press, 2012

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Titolo: Measuring the Performance of Public Services...

Casa editrice: Cambridge University Press

Data di pubblicazione: 2012

Legatura: Hardcover

Condizione: new

Descrizione articolo

Riassunto:

Shows how the principles, uses and practice of performance measurement differ from those in for-profit organisations.

Informazioni sull?autore:

Michael Pidd is Professor of Management Science and Head of the Management Science Department at Lancaster University Management School. He is a research fellow of the UK's Advanced Institute of Management Research and has served as the President of the Operational Research Society. His technical work in computer simulation has been recognised by awards and accolades in the UK and the USA. His current work focuses on improvement in healthcare delivery.