A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Waite, Andrew (Author)

ISBN 10: 1578200946 / ISBN 13: 9781578200948

Editore: Cmp Books, 2002

Riguardo questo articolo

80.00 edition. 497 pages. 9.00x6.00x1.25 inches. In Stock.

Codice articolo x-1578200946

Dati bibliografici

• Titolo: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
• Editore: Cmp Books
• Data di pubblicazione: 2002
• Lingua: Inglese
• ISBN 10: 1578200946
• ISBN 13: 9781578200948
• Rilegatura: Paperback
• Condizione: Brand New
• Peso: 1,05 chilogrammi

Descrizione articolo

Riassunto

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Informazioni sull?autore

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.