Titolo: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Editore: CRC Press
Data di pubblicazione: 2002
Lingua: Inglese
ISBN 10: 1578200946
ISBN 13: 9781578200948
Rilegatura: Paperback
Condizione: Very Good
Condizione della sovraccoperta: No Jacket
Peso: 0,1 libbre

Descrizione articolo

Riassunto

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

Informazioni sull?autore

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.

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