Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications and Usage Today

Aleksander Szlam

ISBN 10: 0936648805 / ISBN 13: 9780936648804

Editore: Routledge 1996-01-03, 1996

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Codice articolo 6666-TNFPD-9780936648804

Dati bibliografici

Titolo: Predictive Dialing Fundamentals: An Overview...

Casa editrice: Routledge 1996-01-03

Data di pubblicazione: 1996

Legatura: Paperback

Condizione: New

Descrizione articolo

Riassunto:

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

L'autore:

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.