Predictive Dialing Fundamentals : An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Aleksander Szlam

ISBN 10: 0936648805 / ISBN 13: 9780936648804

Editore: CRC Press, 1996

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nach der Bestellung gedruckt Neuware - Printed after ordering - Who should read this book This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, Codice articolo 9780936648804

Dati bibliografici

Titolo: Predictive Dialing Fundamentals : An ...

Casa editrice: CRC Press

Data di pubblicazione: 1996

Legatura: Taschenbuch

Condizione: Neu

Descrizione articolo

Riassunto:

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

L'autore:

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.