The text has highlighting, the cover is in Excellent condition. Multiple copies available this title. Quantity Available: 2. ISBN: 0132626438. ISBN/EAN: 9780132626439. Pictures of this item not already displayed here available upon request. Inventory No: 1560792050.

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Dati bibliografici

Titolo: Quality Management: Creating and Sustaining Organizational Effectiveness
Editore: Pearson Prentice Hall, Upper Saddle River, NJ
Data di pubblicazione: 2005
Lingua: Inglese
ISBN 10: 0132626438
ISBN 13: 9780132626439
Rilegatura: Hardcover
Condizione: Very Good

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Riassunto

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.

This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

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