Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the authors employ statistical tools, these are rooted in practical examples, which require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability. New sections cover such problem-solving tools as checksheets, flow charts, and scatter diagrams. The final module examines how SPC tools are used in organizations committed to continuous improvement. Practice problems are included at the end of each module.

Contenuti:

Preface Introduction
MODULE 1: Basic Principles
MODULE 2: Frequency Histograms and Checksheets
MODULE 3: Variable Control Charts
MODULE 4: Attribute Control Charts
MODULE 5: Machine and Process Capability
MODULE 6: Quality Problem-Solving Tools
MODULE 7: Elements of a Total Quality Management System
MODULE 8: Solutions to Practice Problems
Glossary of Terms
Recommended Readings and Resources
Appendix: Factors and Formulas Index

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