Service Automation: Robots and the Future of Work: 2016

Leslie P. Willcocks

ISBN 10: 0956414567 / ISBN 13: 9780956414564

Editore: SB Publishing, 2016

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New copy - Usually dispatched within 3 working days. 443. Codice articolo B9780956414564

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Titolo: Service Automation: Robots and the Future of...

Casa editrice: SB Publishing

Data di pubblicazione: 2016

Legatura: Hardback

Condizione: New

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Riassunto:

The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.