Service Automation: Robots and the Future of Work 2016

Willcocks, Leslie P. and Lacity, Mary

ISBN 10: 0956414567 / ISBN 13: 9780956414564

Editore: Steve Brookes Publishing, 2016

Riguardo questo articolo

***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality.

Codice articolo 4185337

Dati bibliografici

• Titolo: Service Automation: Robots and the Future of Work 2016
• Editore: Steve Brookes Publishing
• Data di pubblicazione: 2016
• Lingua: Inglese
• ISBN 10: 0956414567
• ISBN 13: 9780956414564
• Rilegatura: Hardcover
• Condizione: Used; Very Good

Descrizione articolo

Riassunto

The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.