Building and Managing a World Class IT Help Desk

Wooten, G. Robert, III

ISBN 10: 007213237X / ISBN 13: 9780072132373

Editore: McGraw-Hill Osborne, 2001

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Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

Codice articolo 4344878-6

Dati bibliografici

• Titolo: Building and Managing a World Class IT Help Desk
• Editore: McGraw-Hill Osborne
• Data di pubblicazione: 2001
• Lingua: Inglese
• ISBN 10: 007213237X
• ISBN 13: 9780072132373
• Rilegatura: Brossura
• Edizione: 1st Edition.
• Condizione: Very Good

Descrizione articolo

Riassunto

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

Informazioni sull?autore

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.