Quality Management in Library and Information Science

P. Balasubramanian and Paul John

ISBN 10: 8184845154 / ISBN 13: 9788184845150

Editore: Regal Publications, 2016

Riguardo questo articolo

Contents: 1. Quality. 2. Total Quality Management. 3. Quality Gurus. 4. Kaizen, Five S, Six Sigma and Benchmarking. 5. Quality Control Circles (QCC) or Quality Circle (QC). 6. Leadership. 7. Customer Satisfaction. 8. Total Quality Management (TQM) in Library and Information Science. The present book Quality Management in Library and Information Science is a valuable resource for library professionals and students pursuing LIS course. The basic purpose of this book is to assist them to develop thorough understanding of the concept and the aspects underlined in a systematic way. This is accomplished through most lucid, precise, simple and unambiguous presentation. An attempt is made to provide a concise account of different aspects of TQM.

Codice articolo 118493

Dati bibliografici

• Titolo: Quality Management in Library and Information Science
• Editore: Regal Publications
• Data di pubblicazione: 2016
• Lingua: Inglese
• ISBN 10: 8184845154
• ISBN 13: 9788184845150
• Rilegatura: Hardcover
• Edizione: 1st Edition
• Condizione: New

Descrizione articolo

Riassunto

The present book Quality Management in Library and Information Science is a valuable resource for library professionals and students pursuing LIS course. The basic purpose of this book is to assist them to develop thorough understanding of the concept and the aspects underlined in a systematic way. This is accomplished through most lucid, precise, simple and unambiguous presentation. An attempt is made to provide a concise account of different aspects of TQM. The book is divided into eight units. Contents include : Quality; Total Quality Management; Quality Gurus; Kaizen, Five S, Six Sigma and Benchmarking; Quality Control Circles (QCC) or Quality Circle (QC); Leadership; Customer Satisfaction; and Total Quality Management (TQM) in Library and Information Science.