SERVICE AUTOMATION. Robots and the Future of Work. (AS NEW HARDBACK)

WILLCOCKS, Leslie P; LACITY, Mary.C.

ISBN 10: 0956414567 / ISBN 13: 9780956414564

Editore: Steve Brookes, USA, 2016

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ALL AS NEW. PRISTINE COPY. No inscriptions or marks. Original price £20 in 2016. The DJ is as new. Totally bright and clean and with no shelfwear whatsoever. The book itself has blue hardback covers and is also as new. The pages are totally bright and clean and the spine is tight. 304 pages. " The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research." This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation. This as new copy is being sold by a longstanding UK bookseller and NOT as mass lister., ie., this means that the book you receive will not possibly be ex-library or damaged in any way. Light to post within the UK. PLEASE note that international orders will incur a small amount of extra postage. An excellent copy in every way.

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Dati bibliografici

• Titolo: SERVICE AUTOMATION. Robots and the Future of Work. (AS NEW HARDBACK)
• Editore: Steve Brookes, USA
• Data di pubblicazione: 2016
• Lingua: Inglese
• ISBN 10: 0956414567
• ISBN 13: 9780956414564
• Rilegatura: Hardcover
• Edizione: First Edition
• Condizione: As New
• Condizione della sovraccoperta: As New

Descrizione articolo

Riassunto

The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.