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Condizione: New. pp. 136.

Taschenbuch. Condizione: Neu. Understanding The Use of Technology-Based Self Service | The Consumers' Point of View | Salar Habibi (u. a.) | Taschenbuch | 136 S. | Englisch | 2009 | LAP LAMBERT Academic Publishing | EAN 9783838311685 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.

Paperback. Condizione: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm s site) and off-site service (at customer's home/place); also the customer s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers point of view. 136 pp. Englisch.

Kartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer.

Condizione: New. Print on Demand pp. 136 2:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on Creme w/Gloss Lam.

Condizione: New. PRINT ON DEMAND pp. 136.

Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm''s site) and off-site service (at customer''s home/place); also the customer''s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers'' point of view.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 136 pp. Englisch.