Da: Salish Sea Books, Bellingham, WA, U.S.A.
PAPERBACK. Condizione: Good. 1928593232 Good; Softcover; 2000, Amer Productivity Center; Moderate wear to covers; Handwriting to about 5 pages, otherwise clean pages; Good binding; Green and white covers with title in black lettering; 63 pages; "Call Center Operations: A Guide for Your Journey to Best-Practice Processes," by Becki Hack, et al.