Hamish pringle william gordon (32 risultati)

hardcover. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: Good. VG condition book with dust jacket. DJ is clean, has fresh colours and has little wear to edges. Book has clean and bright contents.

Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Hardcover. Condizione: New. HARDCOVER, BRAND NEW, Perfect Shape, No Black Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction.…

Hardcover. Condizione: New. Condizione sovraccoperta: New. Language: eng Language: eng Language: eng Language: eng.

Condizione: As New. Unread book in perfect condition.

Hardcover. Condizione: As New. Condizione sovraccoperta: As New. First Edition. Lovely crisp clean hardcover 1st edition. Minor shelfwear otherwise appears unread. From the publisher:"When a firm's employees convey a brand's essence in everything they do on its behalf for its customers and other stakeholders, they can improve significantly their success in the market place. At the same time they can make the world a better place for themselves and their customers. The customer's perception of the quality of service received in a given situation is almost entirely a function of their pre-existing expectations created by the brand. Perceived brand performance depends, to a large degree, on whether these expectations were, or were not, satisfied as a result of a customer's interaction with employees in the delivery of the product of the service. Hamish Pringle and William Gordon show how an oragnisation can ensure a holistic delivery of the brand. The authors have put together a solid framework that allows companies to move beyond the traditional mode of "command and control" into a new management space, that of "self-confident" organisation. Their framework allows top management to evaluate their customers' expectations of their brand and to set about creating a branded service culture that consistently exceeds them. The aim of the process is to develop a reputation for an organisation's brand that will generate customer loyalty, recruit new users, and significantly increase profitability. This book shows how a sales force, a call centre, a shop floor, a management team and an entire boardroom can be enlisted for the benefit of the brand and the company.".…

Condizione: Very Good. : En 'Brand Manners', Hamish Pringle y William Gordon exploran cómo crear una cultura organizacional que promueva la imagen de marca y fomente la lealtad del cliente. A través de estudios de caso de gigantes de marcas internacionales, los autores desarrollan un marco integral para evaluar las expectativas del cliente y construir una cultura de servicio que las supere. El libro ofrece técnicas probadas para involucrar a todos los niveles de la empresa en la promoción de la lealtad a la marca, desde la fuerza de ventas hasta la alta dirección. EAN: 9780471496069 Tipo: Libros Categoría: Negocios y Economía Título: Brand Manners Autor: Hamish Pringle| William Gordon Editorial: John Wiley & Sons Idioma: en Páginas: 314 Formato: tapa dura.…

Hardcover. Condizione: Bon. Ancien livre de bibliothèque. Jaquette abîmée. Edition 2001. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Damaged dust jacket. Edition 2001. Ammareal gives back up to 15% of this item's net price to charity organizations.…

Condizione: New.

Condizione: New.

Condizione: new.

Condizione: New. pp. 336.

Condizione: Very Good. : Descubre cómo crear una cultura organizacional que promueva la imagen de marca y fomente la lealtad del cliente. Este libro ofrece un marco integral para evaluar las expectativas del cliente y construir una cultura de servicio que las supere. Aprende técnicas probadas para involucrar a tu equipo en la promoción de la lealtad a la marca, desde el personal de ventas hasta la alta dirección. Con estudios de caso de gigantes de marcas internacionales, este libro es una guía práctica para alinear tu marca con el talento de tus empleados y garantizar interacciones positivas con los clientes. EAN: 9780470856109 Tipo: Libros Categoría: Negocios y Economía Título: Brand Manners Autor: Hamish Pringle| William Gordon Editorial: Wiley Idioma: en Páginas: 336 Formato: tapa blanda.…

Condizione: Very Good. 2001. First Edition. 314 pages. Signed by the author. Brown pictorial dust jacket over black cloth. Front endpaper has been signed by William Gordon and dedicated. Pages are clean and bright, and appear almost good as new. With minimal tanning to edges. Binding has remained firm. Boards are clean and bright, and appear almost good as new. Minimal shelf wear. Unclipped jacket is clean and bright, and appear almost good as new. With minimal rub wear and creasing.…

Pappband mit Schutzumschlag, Gr.-8°, XIX, 355 S. Die ersten Bll. Gering feuchtigkeitsgewellt, gutes sauberes Exemplar. ISBN 3527500146. 800 gr.

Condizione: New. This book explains that a customera s perception of the quality of service received in a given situation is almost entirely a function of their pre--existing expectations created by the brand. Num Pages: 334 pages, black & white illustrations. BIC Classification: KJM; KJS. Category: (P) Professional & Vocational. Dimension: 229 x 156 x 21. Weight in Grams: 556. . 2003. Paperback. . . . . …

Condizione: New. pp. 336.

Condizione: Good.

Condizione: New. pp. 336.

Condizione: New. This book explains that a customera s perception of the quality of service received in a given situation is almost entirely a function of their pre--existing expectations created by the brand. Num Pages: 334 pages, black & white illustrations. BIC Classification: KJM; KJS. Category: (P) Professional & Vocational. Dimension: 229 x 156 x 21. Weight in Grams: 556. . 2003. Paperback. . . . . Books ship from the US and Ireland. …

Condizione: New. In English.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

hardcover. Condizione: Very Good.

Condizione: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Paperback. Condizione: Brand New. new edition. 334 pages. 8.90x6.10x0.91 inches. In Stock.

Hardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good. 1st Edition. First Edition / First Print. Hardback copy in black boards with silver gilt lettering to spine. Unclipped dustjacket in new removable protective clear sleeve. 314pp. Not library copy, no inscriptions. (16/7).