Hinds m ed charles (21 risultati)

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Paperback. Condizione: new. Paperback. Training ends. Work continues. And somewhere in the gap between the two, employees are left searching for answers that nobody made easy to find.Role IQ was built to close that gap.This book is the behind-the-scenes account of how a working AI performance support agent was designed, built, and deployed using Microsoft Copilot Studio. Role IQ lives inside Microsoft Teams. Employees ask questions in plain language and receive immediate, trusted answers drawn from approved internal content, complete with source citations. No ticket. No escalation. No waiting for someone to get back to them.The result: early testing showed potential reductions in information-search time of 60 to 75 percent, with a measurable drop in routine HR and support escalations.But this book is not just about what Role IQ does. It is about how it was built, why it was designed the way it was, and what the process taught about the future of workplace learning.You will follow the complete development journey: from identifying the performance gap that made Role IQ necessary, to the instructional design decisions that shaped how the agent responds, to the organizational conversations required to move from prototype to production. Every chapter reflects real decisions made under real constraints, not a polished case study written after the fact.This book is for four audiences, and it speaks directly to each one: L&D and instructional design professionals will find a practical model for extending learning beyond course completion and into the moments of work where performance actually happens.HR leaders will find a framework for reducing the routine questions that consume their teams, and a clear picture of what it looks like when employees can find answers on their own.Business and operations leaders will find the business case: what Role IQ costs to build, what it saves, and why AI-powered performance support is no longer a future-state investment.IT and technology leaders will find the architecture: how Role IQ was built in Microsoft Copilot Studio, how it connects to internal content without touching external data sources, how it stays current as source content changes, and what enterprise deployment actually requires.You do not need a large team, a large budget, or a background in AI development to build something like this. You need a clear understanding of the problem you are solving, a willingness to think like a designer, and the step-by-step guidance this book provides.Role IQ gives you all three. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Condizione: As New. Unread book in perfect condition.

Paperback. Condizione: new. Paperback. Training ends. The real work begins.Most organizations measure the wrong thing.They track course completions, assessment scores, and hours of training delivered. But they rarely measure the thing that actually matters: whether people can do the job confidently when the real moment arrives.In From Courses to Capability, Charles Hinds reveals that the most expensive gap in modern organizations is not a training gap. It is a capability gap. It shows up in slower onboarding, repeated escalations, manager overload, inconsistent decisions, rework, and delayed productivity. And in the age of AI, leaders finally have a practical way to close it.This book introduces a new model for how organizations actually learn: not just through formal training, but through guided practice, knowledge management, performance support, and real-time AI guidance at the moment of work. It shows leaders how to move beyond course completion metrics and build a system that helps people perform faster, with more confidence and less dependence on managers.Inside, you will learn how to: understand the difference between knowledge, skill, competency, and capabilitycalculate the hidden cost of the capability gap in your own organizationdesign around the moment of performance, not just the moment of traininguse AI as operational infrastructure, not just as a content toolbuild a Role Intelligence Layer that gives people trusted answers inside the flow of workturn support tickets, search data, and team questions into capability insightmake the business case for capability investment with executives and CFOslead the organizational shift from course-driven learning to capability-driven performanceWritten for CLOs, HR leaders, L&D leaders, operations executives, and transformation teams, From Courses to Capability is a practical leadership book for organizations that want to build faster, smarter, and more adaptive workforces. It is not a book about replacing people with AI. It is a book about using AI to make people more capable.If your organization is still measuring learning by what people completed instead of what they can actually do, this book offers a better way forward. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Condizione: New. Print on Demand.

PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Paperback. Condizione: new. Paperback. Training ends. Work continues. And somewhere in the gap between the two, employees are left searching for answers that nobody made easy to find.Role IQ was built to close that gap.This book is the behind-the-scenes account of how a working AI performance support agent was designed, built, and deployed using Microsoft Copilot Studio. Role IQ lives inside Microsoft Teams. Employees ask questions in plain language and receive immediate, trusted answers drawn from approved internal content, complete with source citations. No ticket. No escalation. No waiting for someone to get back to them.The result: early testing showed potential reductions in information-search time of 60 to 75 percent, with a measurable drop in routine HR and support escalations.But this book is not just about what Role IQ does. It is about how it was built, why it was designed the way it was, and what the process taught about the future of workplace learning.You will follow the complete development journey: from identifying the performance gap that made Role IQ necessary, to the instructional design decisions that shaped how the agent responds, to the organizational conversations required to move from prototype to production. Every chapter reflects real decisions made under real constraints, not a polished case study written after the fact.This book is for four audiences, and it speaks directly to each one: L&D and instructional design professionals will find a practical model for extending learning beyond course completion and into the moments of work where performance actually happens.HR leaders will find a framework for reducing the routine questions that consume their teams, and a clear picture of what it looks like when employees can find answers on their own.Business and operations leaders will find the business case: what Role IQ costs to build, what it saves, and why AI-powered performance support is no longer a future-state investment.IT and technology leaders will find the architecture: how Role IQ was built in Microsoft Copilot Studio, how it connects to internal content without touching external data sources, how it stays current as source content changes, and what enterprise deployment actually requires.You do not need a large team, a large budget, or a background in AI development to build something like this. You need a clear understanding of the problem you are solving, a willingness to think like a designer, and the step-by-step guidance this book provides.Role IQ gives you all three. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Condizione: new. Paperback. Training ends. The real work begins.Most organizations measure the wrong thing.They track course completions, assessment scores, and hours of training delivered. But they rarely measure the thing that actually matters: whether people can do the job confidently when the real moment arrives.In From Courses to Capability, Charles Hinds reveals that the most expensive gap in modern organizations is not a training gap. It is a capability gap. It shows up in slower onboarding, repeated escalations, manager overload, inconsistent decisions, rework, and delayed productivity. And in the age of AI, leaders finally have a practical way to close it.This book introduces a new model for how organizations actually learn: not just through formal training, but through guided practice, knowledge management, performance support, and real-time AI guidance at the moment of work. It shows leaders how to move beyond course completion metrics and build a system that helps people perform faster, with more confidence and less dependence on managers.Inside, you will learn how to: understand the difference between knowledge, skill, competency, and capabilitycalculate the hidden cost of the capability gap in your own organizationdesign around the moment of performance, not just the moment of traininguse AI as operational infrastructure, not just as a content toolbuild a Role Intelligence Layer that gives people trusted answers inside the flow of workturn support tickets, search data, and team questions into capability insightmake the business case for capability investment with executives and CFOslead the organizational shift from course-driven learning to capability-driven performanceWritten for CLOs, HR leaders, L&D leaders, operations executives, and transformation teams, From Courses to Capability is a practical leadership book for organizations that want to build faster, smarter, and more adaptive workforces. It is not a book about replacing people with AI. It is a book about using AI to make people more capable.If your organization is still measuring learning by what people completed instead of what they can actually do, this book offers a better way forward. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…