Jennie waring (3 risultati)
- Brossura
Da: PBShop.store US, Wood Dale, IL, U.S.A.PBShop.store US
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 28,24
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
- Brossura
Da: PBShop.store UK, Fairford, GLOS, Regno UnitoPBShop.store UK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 27,22
EUR 3,84 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
- Brossura
- Print on Demand
Da: CitiRetail, Stevenage, Regno UnitoCitiRetail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 31,28
EUR 43,23 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. Most firms think they're listening. Few hear what actually matters.You gather feedback. You run surveys. You speak to your best clients. But if your client listening is periodic, selective, or backward-looking, you're not seeing what's really happening; you're confirming what you already be…lieve.That gap creates what the authors call Feedback Fog: signals scattered across silos, risks hiding in plain sight, and decisions made without a clear view of what clients truly value.Listen Differently is a practical playbook for cutting through that fog. It shows how to turn scattered feedback into an always-on Client Signal, so you can act on what matters before it shows up as lost work, client churn, or price pressure.At the heart of the book is The Wisdom of the Waterhole: a short business parable about a firm that discovers what it's been missing, and learns to listen in a fundamentally different way. It's followed by seven shifts and the practical actions you can take to achieve the same: Listen to grow, not to measureCuriosity before defensivenessListen continuously, not periodicallyLook for signals beyond the researchListen to all voices, not just the loudestTake action, track impactShare insights, multiply opportunitiesEach move is brought to life with practical examples, tips, and perspectives from industry experts-the Wise Owls-grounding the ideas in real-world application. The firms that pull ahead aren't the ones collecting the most feedback. They are the ones who spot what others miss, and act on it first.When you consistently act on what you hear, the impact is obvious. You're the trusted advisor clients call first, and the firm they recommend before you even ask. You stop defending fees and start winning the work that others never even see.Written by Jennie Waring and Paul Roberts of MyCustomerLens, this book is for leaders in professional and business services firms who want to strengthen relationships, protect reputation, and build a genuine competitive advantage.The signal is already there. This book shows you how to tune in and take action. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
