Lance gruner (30 risultati)
- Brossura
Da: BooksRun, Philadelphia, PA, U.S.A.BooksRun
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 8,82
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
- Brossura
Da: BargainBookStores, Grand Rapids, MI, U.S.A.BargainBookStores
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 18,04
Spedizione gratuitaSpedito in U.S.A.Quantità: 5 disponibili
Paperback or Softback. Condizione: New. 10 Things They Hate About YOU: A CX Playbook for Leaders. Book.
- Rilegato
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Molto buono
EUR 18,74
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
- Brossura
Da: California Books, Miami, FL, U.S.A.California Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 18,76
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: New.
- Brossura
Da: Rarewaves USA, OSWEGO, IL, U.S.A.Rarewaves USA
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 20,19
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Paperback. Condizione: New.
- Brossura
Da: PBShop.store US, Wood Dale, IL, U.S.A.PBShop.store US
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 21,38
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
- Rilegato
Da: Books From California, Simi Valley, CA, U.S.A.Books From California
Contatta il venditoreVenditore con 4 stelleCondizione: Usato - Ottimo
EUR 19,31
EUR 4,33 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
hardcover. Condizione: Fine.
- Brossura
Da: PBShop.store UK, Fairford, GLOS, Regno UnitoPBShop.store UK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 19,62
EUR 4,87 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
- Rilegato
Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 22,95
EUR 2,29 spedizioneSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: New.
- Rilegato
Da: BargainBookStores, Grand Rapids, MI, U.S.A.BargainBookStores
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 25,32
Spedizione gratuitaSpedito in U.S.A.Quantità: 5 disponibili
Hardback or Cased Book. Condizione: New. 10 Things They Hate About YOU: A CX Playbook for Leaders. Book.
- Rilegato
Da: California Books, Miami, FL, U.S.A.California Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 25,91
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: New.
Altre immagini- Brossura
Da: Rarewaves.com USA, London, LONDO, Regno UnitoRarewaves.com USA
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 26,27
Spedizione gratuitaSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Paperback. Condizione: New.
- Rilegato
Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 25,47
EUR 2,29 spedizioneSpedito in U.S.A.Quantità: Più di 20 disponibili
Condizione: As New. Unread book in perfect condition.
- Rilegato
Da: PBShop.store US, Wood Dale, IL, U.S.A.PBShop.store US
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 28,54
Spedizione gratuitaSpedito in U.S.A.Quantità: Più di 20 disponibili
HRD. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
- Rilegato
Da: PBShop.store UK, Fairford, GLOS, Regno UnitoPBShop.store UK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 25,90
EUR 5,88 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
HRD. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
- Rilegato
Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 25,89
EUR 17,56 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Condizione: New.
- Rilegato
Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 28,73
EUR 17,56 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Condizione: As New. Unread book in perfect condition.
- Brossura
Da: Rarewaves USA United, OSWEGO, IL, U.S.A.Rarewaves USA United
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 21,78
EUR 43,37 spedizioneSpedito in U.S.A.Quantità: Più di 20 disponibili
Paperback. Condizione: New.
- Rilegato
Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 36,00
EUR 62,57 spedizioneSpedito da Germania a U.S.A.Quantità: 2 disponibili
Buch. Condizione: Neu. Neuware - Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because of friction-filled experiences, broken processes, billing nig…htmares, deceptive policies, and customer service that feels more like a punishment than a partnership.10 Things They Hate About You is a sharp, no-nonsense playbook for executives, CX leaders, and anyone serious about keeping the customers they've worked so hard to win. Drawing from more than 30 years of leading global customer experience and operations teams across Fortune 100 companies, Lance W. Gruner takes readers inside the real reasons customers churn and why most businesses don't see it coming until it's too late.Through data-driven insights, vivid real-world stories, and clear strategic guidance, the book breaks down the ten most common ways companies erode trust and drive customers away unintentionally. Each chapter dissects a specific point of failure from long wait times and broken billing to overpromising, bad escalation paths, and policies that feel like traps.In Part Two, Gruner shifts from diagnosis to action, offering leaders a blueprint for fixing what's broken and a set of tools and strategies to transform how their organization listens, responds, and leads from the customer's point of view. With visual data and practical frameworks, readers learn how to measure what really matters, advocate effectively inside the company, and build systems that scale both trust and growth.Gruner's voice is experienced, direct, and deeply credible. He's not selling theory-he's lived this work in over 30 countries and 74 languages. And his message is clear: If you don't fix the experience, you will lose the customer. This book is for leaders who are ready to confront the hard truths, walk the property, and build a customer experience worthy of their brand's promises.
Altre immagini- Brossura
Da: Rarewaves.com UK, London, Regno UnitoRarewaves.com UK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 24,31
EUR 76,11 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Paperback. Condizione: New.
- Brossura
- Print on Demand
Da: Majestic Books, Hounslow, Regno UnitoMajestic Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 22,28
EUR 7,61 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 4 disponibili
Condizione: New. Print on Demand.
- Brossura
- Print on Demand
Da: Books Puddle, New York, NY, U.S.A.Books Puddle
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 28,18
EUR 3,46 spedizioneSpedito in U.S.A.Quantità: 4 disponibili
Condizione: New. Print on Demand.
- Rilegato
- Print on Demand
Da: Majestic Books, Hounslow, Regno UnitoMajestic Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 24,37
EUR 7,61 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 4 disponibili
Condizione: New. Print on Demand.
- Brossura
- Print on Demand
Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 22,91
EUR 9,95 spedizioneSpedito da Germania a U.S.A.Quantità: 4 disponibili
Condizione: New. PRINT ON DEMAND.
- Rilegato
- Print on Demand
Da: Books Puddle, New York, NY, U.S.A.Books Puddle
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 30,71
EUR 3,46 spedizioneSpedito in U.S.A.Quantità: 4 disponibili
Condizione: New. Print on Demand.
- Rilegato
- Print on Demand
Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 24,81
EUR 9,95 spedizioneSpedito da Germania a U.S.A.Quantità: 4 disponibili
Condizione: New. PRINT ON DEMAND.
- Brossura
- Print on Demand
Da: CitiRetail, Stevenage, Regno UnitoCitiRetail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 24,11
EUR 43,32 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because of friction-filled experiences, broken processes, billi…ng nightmares, deceptive policies, and customer service that feels more like a punishment than a partnership.10 Things They Hate About You is a sharp, no-nonsense playbook for executives, CX leaders, and anyone serious about keeping the customers they've worked so hard to win. Drawing from more than 30 years of leading global customer experience and operations teams across Fortune 100 companies, Lance W. Gruner takes readers inside the real reasons customers churn and why most businesses don't see it coming until it's too late.Through data-driven insights, vivid real-world stories, and clear strategic guidance, the book breaks down the ten most common ways companies erode trust and drive customers away unintentionally. Each chapter dissects a specific point of failure from long wait times and broken billing to overpromising, bad escalation paths, and policies that feel like traps.In Part Two, Gruner shifts from diagnosis to action, offering leaders a blueprint for fixing what's broken and a set of tools and strategies to transform how their organization listens, responds, and leads from the customer's point of view. With visual data and practical frameworks, readers learn how to measure what really matters, advocate effectively inside the company, and build systems that scale both trust and growth.Gruner's voice is experienced, direct, and deeply credible. He's not selling theory-he's lived this work in over 30 countries and 74 languages. And his message is clear: If you don't fix the experience, you will lose the customer. This book is for leaders who are ready to confront the hard truths, walk the property, and build a customer experience worthy of their brand's promises. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
- Rilegato
- Print on Demand
Da: CitiRetail, Stevenage, Regno UnitoCitiRetail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 30,73
EUR 43,32 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Hardcover. Condizione: new. Hardcover. Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because of friction-filled experiences, broken processes, billi…ng nightmares, deceptive policies, and customer service that feels more like a punishment than a partnership.10 Things They Hate About You is a sharp, no-nonsense playbook for executives, CX leaders, and anyone serious about keeping the customers they've worked so hard to win. Drawing from more than 30 years of leading global customer experience and operations teams across Fortune 100 companies, Lance W. Gruner takes readers inside the real reasons customers churn and why most businesses don't see it coming until it's too late.Through data-driven insights, vivid real-world stories, and clear strategic guidance, the book breaks down the ten most common ways companies erode trust and drive customers away unintentionally. Each chapter dissects a specific point of failure from long wait times and broken billing to overpromising, bad escalation paths, and policies that feel like traps.In Part Two, Gruner shifts from diagnosis to action, offering leaders a blueprint for fixing what's broken and a set of tools and strategies to transform how their organization listens, responds, and leads from the customer's point of view. With visual data and practical frameworks, readers learn how to measure what really matters, advocate effectively inside the company, and build systems that scale both trust and growth.Gruner's voice is experienced, direct, and deeply credible. He's not selling theory-he's lived this work in over 30 countries and 74 languages. And his message is clear: If you don't fix the experience, you will lose the customer. This book is for leaders who are ready to confront the hard truths, walk the property, and build a customer experience worthy of their brand's promises. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
- Brossura
- Print on Demand
Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 24,93
EUR 62,19 spedizioneSpedito da Germania a U.S.A.Quantità: 2 disponibili
Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because…of friction-filled experiences, broken processes, billing nightmares, deceptive policies, and customer service that feels more like a punishment than a partnership.10 Things They Hate About You is a sharp, no-nonsense playbook for executives, CX leaders, and anyone serious about keeping the customers they've worked so hard to win. Drawing from more than 30 years of leading global customer experience and operations teams across Fortune 100 companies, Lance W. Gruner takes readers inside the real reasons customers churn and why most businesses don't see it coming until it's too late.Through data-driven insights, vivid real-world stories, and clear strategic guidance, the book breaks down the ten most common ways companies erode trust and drive customers away unintentionally. Each chapter dissects a specific point of failure from long wait times and broken billing to overpromising, bad escalation paths, and policies that feel like traps.In Part Two, Gruner shifts from diagnosis to action, offering leaders a blueprint for fixing what's broken and a set of tools and strategies to transform how their organization listens, responds, and leads from the customer's point of view. With visual data and practical frameworks, readers learn how to measure what really matters, advocate effectively inside the company, and build systems that scale both trust and growth.Gruner's voice is experienced, direct, and deeply credible. He's not selling theory-he's lived this work in over 30 countries and 74 languages. And his message is clear: If you don't fix the experience, you will lose the customer. This book is for leaders who are ready to confront the hard truths, walk the property, and build a customer experience worthy of their brand's promises.
- Brossura
- Print on Demand
Da: preigu, Osnabrück, Germaniapreigu
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 23,60
EUR 70,00 spedizioneSpedito da Germania a U.S.A.Quantità: 5 disponibili
Taschenbuch. Condizione: Neu. 10 Things They Hate About YOU | A CX Playbook for Leaders | Lance Gruner | Taschenbuch | Englisch | 2025 | American Real Publishing | EAN 9781969063039 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
