Larosa gary (19 risultati)

Soft cover. Condizione: As New. unused. ships lightning fast.

Cloth. Condizione: Fine. Not Issued. First Edition. Mustard-brown cloth, lettered in black and cream, with b&w front cover pastedown photograph. As issued. 184 pp., illus. in color, b&w. Size: 4to - over 9¾" - 12" tall. Book.

Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: new.

Condizione: New.

Paperback. Condizione: New. Service advisors are an essential component of any service-oriented automotive shop. In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.Covers effective communication skills for all phases of the service process, from initial greeting and walk-around inspection to writing the repair order and vehicle re-delivery.Reviews basic vehicle operations for working with technicians and explaining issues to customers.Explains the importance of inspection-based selling and producing strong service write-ups.Emphasizes customer service and verbal communication skills with a focus on active listening, addressing concerns, and eliminating barriers to customer loyalty.Puts knowledge into practice with application chapters that enhance write-up and relationship skills.Contains real-world "Advisor Tips" and other pedagogical tools to reinforce new knowledge, such as review questions, bulleted takeaways, and key terms for each chapter'Service Advising and Management' allows service advising students to become an integral part of any automotive shop, building long-term customer relationships and a better customer experience along the way.…

Condizione: As New. Unread book in perfect condition.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

Condizione: New. 2019. Illustrated. paperback. . . . . .

Condizione: New.

Condizione: New. pp. 212.

Condizione: New. pp. 212 Illustrated edition NO-PA16APR2015-KAP.

Paperback / softback. Condizione: New. New copy - Usually dispatched within 4 working days.

Condizione: New. 2019. Illustrated. paperback. . . . . . Books ship from the US and Ireland.

Condizione: New. In English.

Condizione: New. &Uumlber den AutorGary LaRosa is the author ofService Advising and Management(CDX Learning Systems, 2018). Repeatedly recognized as a Top 3 Service Advisor at Ford Motor Company, he combines his industry experience with his passion for .

Condizione: As New. Unread book in perfect condition.

Taschenbuch. Condizione: Neu. Neuware - Service advisors are an essential component of any service-oriented automotive shop. In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.¿Covers effective communication skills for all phases of the service process, from initial greeting and walk-around inspection to writing the repair order and vehicle re-delivery¿Reviews basic vehicle operations for working with technicians and explaining issues to customers¿Explains the importance of inspection-based selling and producing strong service write-ups¿Emphasizes customer service and verbal communication skills with a focus on active listening, addressing concerns, and eliminating barriers to customer loyalty¿Puts knowledge into practice with application chapters that enhance write-up and relationship skills¿Contains real-world 'Advisor Tips' and other pedagogical tools to reinforce new knowledge, such as review questions, bulleted takeaways, and key terms for each chapter'Service Advising and Management' allows service advising students to become an integral part of any automotive shop, building long-term customer relationships and a better customer experience along the way. …

Paperback. Condizione: New. Service advisors are an essential component of any service-oriented automotive shop. In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.Covers effective communication skills for all phases of the service process, from initial greeting and walk-around inspection to writing the repair order and vehicle re-delivery.Reviews basic vehicle operations for working with technicians and explaining issues to customers.Explains the importance of inspection-based selling and producing strong service write-ups.Emphasizes customer service and verbal communication skills with a focus on active listening, addressing concerns, and eliminating barriers to customer loyalty.Puts knowledge into practice with application chapters that enhance write-up and relationship skills.Contains real-world "Advisor Tips" and other pedagogical tools to reinforce new knowledge, such as review questions, bulleted takeaways, and key terms for each chapter'Service Advising and Management' allows service advising students to become an integral part of any automotive shop, building long-term customer relationships and a better customer experience along the way.…