Lidya seyoum (9 risultati)

Condizione: New.

Taschenbuch. Condizione: Neu. The Impact of Service Quality on Customer Satisfaction | The Case of Ethio Telecom Call Center | Lidya Seyoum | Taschenbuch | 92 S. | Englisch | 2018 | LAP LAMBERT Academic Publishing | EAN 9783659614835 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. …

paperback. Condizione: New. NEW. SHIPS FROM MULTIPLE LOCATIONS. book.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The main objective of this study was to assess the overall level of service quality and customer satisfaction in ethio telecom call centre and to investigate the impact of service quality dimensions on customer satisfaction. A conceptual model of service quality dimensions was developed and hypothesised. The findings of the study show that service quality of ethio telecom call centre is below average and customers are not satisfied with the service. Based on the finding all service quality dimensions have significant impact on service quality and customer satisfaction except responsiveness which has insignificant impact even though their level of impact is different. The study provides the empirical application of Parasuraman (1985) and Anton (1997) service quality model so that this study contributes ethio telecom to improve its call centre service quality which leads to customer satisfaction. The study concluded that over all service quality of call centre is not good and customers are not satisfied with the services of ethio telecom call centre. 92 pp. Englisch.…

Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The main objective of this study was to assess the overall level of service quality and customer satisfaction in ethio telecom call centre and to investigate the impact of service quality dimensions on customer satisfaction. A conceptual model of service quality dimensions was developed and hypothesised. The findings of the study show that service quality of ethio telecom call centre is below average and customers are not satisfied with the service. Based on the finding all service quality dimensions have significant impact on service quality and customer satisfaction except responsiveness which has insignificant impact even though their level of impact is different. The study provides the empirical application of Parasuraman (1985) and Anton (1997) service quality model so that this study contributes ethio telecom to improve its call centre service quality which leads to customer satisfaction. The study concluded that over all service quality of call centre is not good and customers are not satisfied with the services of ethio telecom call centre.…

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Seyoum LidyaLidya Seyoum is born in Addis Ababa,Ethiopia and lives with her family. She is a travel specialist in one of the leading tour company in Addis Ababa, she is also a member of Toast master international public speaking club.…

Condizione: New. Print on Demand.

Condizione: New. PRINT ON DEMAND.

Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -The main objective of this study was to assess the overall level of service quality and customer satisfaction in ethio telecom call centre and to investigate the impact of service quality dimensions on customer satisfaction. A conceptual model of service quality dimensions was developed and hypothesised. The findings of the study show that service quality of ethio telecom call centre is below average and customers are not satisfied with the service. Based on the finding all service quality dimensions have significant impact on service quality and customer satisfaction except responsiveness which has insignificant impact even though their level of impact is different. The study provides the empirical application of Parasuraman (1985) and Anton (1997) service quality model so that this study contributes ethio telecom to improve its call centre service quality which leads to customer satisfaction. The study concluded that over all service quality of call centre is not good and customers are not satisfied with the services of ethio telecom call centre.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 92 pp. Englisch.…