Olivier andre servat (11 risultati)

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Paperback. Condizione: new. Paperback. The Hotel is Human: Building Performance Without BreakingPeopleHotels once existed to welcome. Somewhere along the way, they became machines for throughput. This book is a field guide forbuilding results without breaking people-written by a generalmanager who led on four continents, turned around hotels othershad given up on, and opened disruptive brands that created loyaltybeyond reason.From a thirty-minute phone call that started it all, to Casablanca'sclarity, Abuja's ambiguity, Parisian scale, W's experiential revolution, and the American crucible-this is the story of refusing falsechoices. Performance or people. Speed or care. Discipline or dignity.The author argues you can have both-if you design for both.With case studies, tools, and a Human Performance OperatingSystem you can run on Monday, this is a call to leaders and ownersalike: make hotels human again-and win because of it. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condizione: New. Print on Demand.

Taschenbuch. Condizione: Neu. Neuware - Hospitality has spent decades optimizing the wrong engine, treating labor as a cost to extract rather than the source of value, creating misaligned systems where owners, operators, and brands negotiate staffing ratios instead of designing human experience-the true financial driver of the industry. This book reframes the entire model: once all stakeholders accept that human experience is the core product, alignment becomes possible, and performance becomes operational, measurable, and investable. Building on the insights of The Hotel Is Human, it introduces the Human Experience Operating System (HXOS), a rigorous, scalable framework that turns humanity into a performance architecture-defining the inputs, behaviors, conditions, and leadership structures that produce consistent value across markets and ownership structures. HXOS bridges the gap between belief and execution, transforming experience from something subjective into a predictable asset class that drives revenue, loyalty, and long-term asset value. Rooted in real operational truth rather than theory, it offers the industry a shared language and a shared plan to build hotels that perform because they are human, not despite it.…

Paperback. Condizione: new. Paperback. Hospitality has spent decades optimizing the wrong engine, treating labor as a cost to extract rather than the source of value, creating misaligned systems where owners, operators, and brands negotiate staffing ratios instead of designing human experience-the true financial driver of the industry. This book reframes the entire model: once all stakeholders accept that human experience is the core product, alignment becomes possible, and performance becomes operational, measurable, and investable. Building on the insights of The Hotel Is Human, it introduces the Human Experience Operating System (HXOS), a rigorous, scalable framework that turns humanity into a performance architecture-defining the inputs, behaviors, conditions, and leadership structures that produce consistent value across markets and ownership structures. HXOS bridges the gap between belief and execution, transforming experience from something subjective into a predictable asset class that drives revenue, loyalty, and long-term asset value. Rooted in real operational truth rather than theory, it offers the industry a shared language and a shared plan to build hotels that perform because they are human, not despite it. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condizione: New. Print on Demand.

Paperback. Condizione: new. Paperback. The Hotel is Human: Building Performance Without BreakingPeopleHotels once existed to welcome. Somewhere along the way, they became machines for throughput. This book is a field guide forbuilding results without breaking people-written by a generalmanager who led on four continents, turned around hotels othershad given up on, and opened disruptive brands that created loyaltybeyond reason.From a thirty-minute phone call that started it all, to Casablanca'sclarity, Abuja's ambiguity, Parisian scale, W's experiential revolution, and the American crucible-this is the story of refusing falsechoices. Performance or people. Speed or care. Discipline or dignity.The author argues you can have both-if you design for both.With case studies, tools, and a Human Performance OperatingSystem you can run on Monday, this is a call to leaders and ownersalike: make hotels human again-and win because of it. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Condizione: new. Paperback. Hospitality has spent decades optimizing the wrong engine, treating labor as a cost to extract rather than the source of value, creating misaligned systems where owners, operators, and brands negotiate staffing ratios instead of designing human experience-the true financial driver of the industry. This book reframes the entire model: once all stakeholders accept that human experience is the core product, alignment becomes possible, and performance becomes operational, measurable, and investable. Building on the insights of The Hotel Is Human, it introduces the Human Experience Operating System (HXOS), a rigorous, scalable framework that turns humanity into a performance architecture-defining the inputs, behaviors, conditions, and leadership structures that produce consistent value across markets and ownership structures. HXOS bridges the gap between belief and execution, transforming experience from something subjective into a predictable asset class that drives revenue, loyalty, and long-term asset value. Rooted in real operational truth rather than theory, it offers the industry a shared language and a shared plan to build hotels that perform because they are human, not despite it. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…