Omoneye olasanmi (9 risultati)

Condizione: New. pp. 108.

Taschenbuch. Condizione: Neu. IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS | Customer Satisfaction and IT Innovations: The Nigerian Experience | Omoneye Olasanmi | Taschenbuch | 108 S. | Englisch | 2011 | LAP LAMBERT Academic Publishing | EAN 9783843389846 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu.…

paperback. Condizione: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Originally, banking in Nigeria was dominated by manual transactions. However during the 70s, Nigerian banks had become aware that information technology (IT) had much to offer the industry. Banks were later able to use IT to gently bring down the real cost of their backlog of office activities and to introduce a number of product innovations conventionally called 'technology delivery innovations'. It is however deplorable that at a time customers are getting excited by the potentialities of IT innovations through services, banks appear to be relapsing into old habits of inefficiency and failure to meet customer's expectations through quality services. There is frequent network failure or simple instructions at ATMs which reads, 'this machine is unable to dispense cash' or 'this machine is temporarily out of service, please try again later'. Moreover, some electronic security doors beep at the appearance of small metals, keys or even belts, thus preventing easy access into a banking hall. This study thus seeks to find out if the innovations provided through the use of IT by banks have impacted positively or negatively on customer satisfaction. 108 pp. Englisch.…

Condizione: New. Print on Demand pp. 108 2:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on Creme w/Gloss Lam.

Condizione: New. PRINT ON DEMAND pp. 108.

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: OLASANMI OmoneyeOLASANMI Omoneye O. is a lecturer in the Department of Management & Accounting, Obafemi Awolowo University, Ile-Ife, Nigeria. Her areas of interest include e-commerce, Management Information Systems, e-Marketing, a.…

Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Originally, banking in Nigeria was dominated by manual transactions. However during the 70s, Nigerian banks had become aware that information technology (IT) had much to offer the industry. Banks were later able to use IT to gently bring down the real cost of their backlog of office activities and to introduce a number of product innovations conventionally called 'technology delivery innovations'. It is however deplorable that at a time customers are getting excited by the potentialities of IT innovations through services, banks appear to be relapsing into old habits of inefficiency and failure to meet customer's expectations through quality services. There is frequent network failure or simple instructions at ATMs which reads, 'this machine is unable to dispense cash' or 'this machine is temporarily out of service, please try again later'. Moreover, some electronic security doors beep at the appearance of small metals, keys or even belts, thus preventing easy access into a banking hall. This study thus seeks to find out if the innovations provided through the use of IT by banks have impacted positively or negatively on customer satisfaction.…

Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Originally, banking in Nigeria was dominated by manual transactions. However during the 70s, Nigerian banks had become aware that information technology (IT) had much to offer the industry. Banks were later able to use IT to gently bring down the real cost of their backlog of office activities and to introduce a number of product innovations conventionally called 'technology delivery innovations'. It is however deplorable that at a time customers are getting excited by the potentialities of IT innovations through services, banks appear to be relapsing into old habits of inefficiency and failure to meet customer''s expectations through quality services. There is frequent network failure or simple instructions at ATMs which reads, 'this machine is unable to dispense cash' or 'this machine is temporarily out of service, please try again later'. Moreover, some electronic security doors beep at the appearance of small metals, keys or even belts, thus preventing easy access into a banking hall. This study thus seeks to find out if the innovations provided through the use of IT by banks have impacted positively or negatively on customer satisfaction.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 108 pp. Englisch.…