Orr julian e 1945 (1 risultati)

paperback. Condizione: Fine. DETAILS: PAPERBACK, fresh attractive copy, fine condition. ORR, JULIAN E. Talking about machines: an ethnography of a modern job. Ithaca, N.Y: ILR Press, an Imprint of Cornell University Press, 1996, xvi, 172pp., . Series: Collection on technology and work Explores the work practices of experienced photocopier maintenance technicians working for the Xerox Corporation. Examines the triangular relationship between the technician, the customer and the machine. Highlights the narrative process used by technicians in the diagnosis of machine problems. - CONTENTS: Foreword / Stephen R. Barley -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof . -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions. ISBN 9780801483905.…