Project ed jeanne bohn (1 risultati)

Hardcover. Condizione: Very Good. Pictorial boards ; vix, 265 pp. ; ISBN: 0873893832 (alk. paper); 9780873893831 (alk. paper) LCCN: 97-46441 ; LC: HF5415.5; Dewey: 658.8/12 ; OCLC: 37966371 ; "A timely and desirable resource for any organization attemping to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologies in customer care. Cusack explains how process-driven system design, user interaction, content provisioning, and data gathering can help your organization achieve best in class customer care. Organizations looking for cost-effective ways to service their customer using integrated online solutions for their customer care environments will gain much insight from this one-stop, complete resource. A high degree of detail is provided by the author giving you substantial guidance when reengineering a call center. Also included are numerous case-in-point examples and flow charts which provide additional insights and ease in understanding." ; VG. Book.…