roger blake stephen graves (3 risultati)

Condizione: New.

Paperback. Condizione: New. Print on Demand. This book details how to configure incoming phone lines for a business in order to reduce the cost of servicing telephone calls while maintaining an acceptable level of customer service. The author uses a specific company as an example throughout the text. The company in question accepts orders by phone and has a large number of phone lines to handle the volume. Using a queueing model the author characterizes the behavior of the phone system and uses a dynamic programming optimization algorithm to find the least-cost telephone configuration that will provide the target level of customer service. The author discusses the sensitivity of the solution to changes in various parameters and validates the model through other approximate models and a simulator. The insights in this book will help business owners and managers understand how to improve the cost of their phone systems. This book is a reproduction of an important historical work, digitally reconstructed using state-of-the-art technology to preserve the original format. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in the book. print-on-demand item.

Condizione: New. Print on Demand pp. 38.