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PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

Condizione: New. Print on Demand.

Condizione: New. Print on Demand.

Condizione: New. Print on Demand.

Paperback. Condizione: new. Paperback. Mastering Freshservice Design Playbook: A Consultant's Guide to Building a Successful Freshservice Instance is the definitive playbook for ITSM consultants, administrators, and business leaders tasked with building or redesigning a Freshservice instance.Unlike product manuals that focus on features, this book shows you how to work with clients and stakeholders to gather requirements, translate business goals into service catalogs and workflows, and establish governance structures that ensure Freshservice delivers lasting value.Inside, you'll find: Practical tools and templates - discovery questionnaires, service catalog worksheets, workflow registries, governance trackers, and ROI calculators.Step-by-step guidance - from stakeholder interviews and catalog design to testing, training, go-live, and hypercare.Governance frameworks - service ownership models, improvement backlogs, and ITIL continual improvement practices.Executive reporting strategies - dashboards, ROI worksheets, and storytelling techniques to secure ongoing investment.Comprehensive appendices - ready-to-use resources for consultants and admins managing Freshservice at scale.Whether you are leading a client engagement or running an internal Freshservice project, this book equips you with the structure, language, and real-world examples needed to design a Freshservice instance that works today and evolves for tomorrow. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condizione: new. Paperback. Mastering Freshservice Implementations: A Practical Guide to ITSM Excellence with Freshservice is the essential handbook for IT administrators, service desk managers, and consultants who want to build, configure, and scale Freshservice into a powerful IT service management platform.This practical guide provides step-by-step instructions, real-world examples, and best practices to help you successfully implement Freshservice and align it with ITIL and ITSM frameworks. From ticketing and workflow automation to asset management, service catalogs, onboarding journeys, change management, and more, this book empowers you to deliver faster, smarter, and more reliable IT services.Inside, you'll learn how to: Set up and optimize Freshservice modules like Incidents, Changes, Problems, and ReleasesBuild intelligent automations with Workflow Automator and Scenario AutomationsManage Assets, Cloud Inventory, Software, Contracts, and Purchase OrdersCreate onboarding and offboarding employee journeys that streamline HR and IT collaborationIntegrate Freshservice with external tools like Slack, Azure AD, and APIsMonitor service health using Alerts, Services, and Reporting toolsAlign your Freshservice environment with ITIL best practices for continual service improvementWhether deploying Freshservice for the first time or enhancing an existing environment, Mastering Freshservice Implementations gives you the strategies and confidence to transform your service desk into a business-critical asset.Perfect for Freshservice Administrators, IT Managers, ITSM Consultants, and Service Desk Leaders. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Condizione: new. Paperback. Mastering Freshservice Design Playbook: A Consultant's Guide to Building a Successful Freshservice Instance is the definitive playbook for ITSM consultants, administrators, and business leaders tasked with building or redesigning a Freshservice instance.Unlike product manuals that focus on features, this book shows you how to work with clients and stakeholders to gather requirements, translate business goals into service catalogs and workflows, and establish governance structures that ensure Freshservice delivers lasting value.Inside, you'll find: Practical tools and templates - discovery questionnaires, service catalog worksheets, workflow registries, governance trackers, and ROI calculators.Step-by-step guidance - from stakeholder interviews and catalog design to testing, training, go-live, and hypercare.Governance frameworks - service ownership models, improvement backlogs, and ITIL continual improvement practices.Executive reporting strategies - dashboards, ROI worksheets, and storytelling techniques to secure ongoing investment.Comprehensive appendices - ready-to-use resources for consultants and admins managing Freshservice at scale.Whether you are leading a client engagement or running an internal Freshservice project, this book equips you with the structure, language, and real-world examples needed to design a Freshservice instance that works today and evolves for tomorrow. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…