Lap lambert academic publishing nov 2010 (Oltre 1900 risultati)

Taschenbuch. Condizione: Neu. Neuware -This study investigated interview structure as a moderator of the relationship between the physical attractiveness of job applicants and two interview outcomes (suitability ratings and hiring recommendations). Each participant interviewed the same two job applicants. Half of the interviewers performed face-to-face structured interviews and the other half performed face-to-face unstructured interviews. Interview structure was manipulated by randomly providing interviewers with either the Structured Interview Handout (Eight precise questions, job description, scoring criteria with possible answers, benchmark responses and candidate rating scale) or the Unstructured Interview Handout (Six topics to be covered, job description and candidate rating scale). The physical attractiveness of both job applicants was based on perceptions of the interviewers (facial features, body proportions and weight, posture and general appearance). The findings did show an interaction between physical attractiveness and interview structure. The study's contributions and limitations, along with directions for future research, are discussed. 112 pp. Englisch.…

Taschenbuch. Condizione: Neu. Neuware -This study investigated interview structure as a moderator of the relationship between the physical attractiveness of job applicants and two interview outcomes (suitability ratings and hiring recommendations). Each participant interviewed the same two job applicants. Half of the interviewers performed face-to-face structured interviews and the other half performed face-to-face unstructured interviews. Interview structure was manipulated by randomly providing interviewers with either the Structured Interview Handout (Eight precise questions, job description, scoring criteria with possible answers, benchmark responses and candidate rating scale) or the Unstructured Interview Handout (Six topics to be covered, job description and candidate rating scale). The physical attractiveness of both job applicants was based on perceptions of the interviewers (facial features, body proportions and weight, posture and general appearance). The findings did show an interaction between physical attractiveness and interview structure. The study''s contributions and limitations, along with directions for future research, are discussed.…

Taschenbuch. Condizione: Neu. Neuware -This book is the outcome of a research study aimed at assessing the path of rural development undertaken by some developing countries. It is an attempt to compare government-initiated Community development projects with those initiated by local people themselves with a view to finding out factors responsible for the difference in their level of success at planning, implementation, utilization and maintenance stages agencies. The study validated some hypotheses revealing that the development of the community was more a function of the self-help efforts of the people than Government. Government's extractive, regulative, distributive, symbolic and responsive capabilities were grossly inadequate to initiate and sustain rural development in the area. The study recommends the bottom-up approach to rural development and calls on government to re-orient its rural development policy especially in the North-West region of Cameroon. It also recommends decentralization and the granting of more autonomy to local communities especially in matters of determining their own priorities, project planning financing, and management of other local resources.…

Taschenbuch. Condizione: Neu. Neuware - This study investigated interview structure as a moderator of the relationship between the physical attractiveness of job applicants and two interview outcomes (suitability ratings and hiring recommendations). Each participant interviewed the same two job applicants. Half of the interviewers performed face-to-face structured interviews and the other half performed face-to-face unstructured interviews. Interview structure was manipulated by randomly providing interviewers with either the Structured Interview Handout (Eight precise questions, job description, scoring criteria with possible answers, benchmark responses and candidate rating scale) or the Unstructured Interview Handout (Six topics to be covered, job description and candidate rating scale). The physical attractiveness of both job applicants was based on perceptions of the interviewers (facial features, body proportions and weight, posture and general appearance). The findings did show an interaction between physical attractiveness and interview structure. The study's contributions and limitations, along with directions for future research, are discussed.…

Taschenbuch. Condizione: Neu. Neuware - This book is the outcome of a research study aimed at assessing the path of rural development undertaken by some developing countries. It is an attempt to compare government-initiated Community development projects with those initiated by local people themselves with a view to finding out factors responsible for the difference in their level of success at planning, implementation, utilization and maintenance stages agencies. The study validated some hypotheses revealing that the development of the community was more a function of the self-help efforts of the people than Government. Government's extractive, regulative, distributive, symbolic and responsive capabilities were grossly inadequate to initiate and sustain rural development in the area. The study recommends the bottom-up approach to rural development and calls on government to re-orient its rural development policy especially in the North-West region of Cameroon. It also recommends decentralization and the granting of more autonomy to local communities especially in matters of determining their own priorities, project planning financing, and management of other local resources.…

Taschenbuch. Condizione: Neu. Neuware -This study investigated interview structure as a moderator of the relationship between the physical attractiveness of job applicants and two interview outcomes (suitability ratings and hiring recommendations). Each participant interviewed the same two job applicants. Half of the interviewers performed face-to-face structured interviews and the other half performed face-to-face unstructured interviews. Interview structure was manipulated by randomly providing interviewers with either the Structured Interview Handout (Eight precise questions, job description, scoring criteria with possible answers, benchmark responses and candidate rating scale) or the Unstructured Interview Handout (Six topics to be covered, job description and candidate rating scale). The physical attractiveness of both job applicants was based on perceptions of the interviewers (facial features, body proportions and weight, posture and general appearance). The findings did show an interaction between physical attractiveness and interview structure. The study''s contributions and limitations, along with directions for future research, are discussed. 112 pp. Englisch.…

Taschenbuch. Condizione: Neu. Neuware -This book is the outcome of a research study aimed at assessing the path of rural development undertaken by some developing countries. It is an attempt to compare government-initiated Community development projects with those initiated by local people themselves with a view to finding out factors responsible for the difference in their level of success at planning, implementation, utilization and maintenance stages agencies. The study validated some hypotheses revealing that the development of the community was more a function of the self-help efforts of the people than Government. Government's extractive, regulative, distributive, symbolic and responsive capabilities were grossly inadequate to initiate and sustain rural development in the area. The study recommends the bottom-up approach to rural development and calls on government to re-orient its rural development policy especially in the North-West region of Cameroon. It also recommends decentralization and the granting of more autonomy to local communities especially in matters of determining their own priorities, project planning financing, and management of other local resources. 160 pp. Englisch.…

Taschenbuch. Condizione: Neu. Neuware -V rabote wyqwlqetsq edinaq metodologicheskaq priroda trudnostej, s kotorymi na protqzhenii mnogih let stalkiwaetsq obuchenie matematike w srednej shkole i predlagaetsq prirodosoobraznyj podhod k obucheniü matematike, kotoryj ne tol'ko snimaet äti trudnosti, no i sposobstwuet bolee daleko iduschemu matematicheskomu i obschemu intellektual'nomu razwitiü uchaschihsq. V chastnosti, raskrywaetsq wazhnost' roli naiwnogo myshleniq, neobhodimost' ego shirokogo ispol'zowaniq w obuchenii matematike. Pokazywaetsq, chto priobschenie uchaschihsq k metodologicheskim znaniqm wo wzaimodejstwii s ispol'zowaniem naiwnogo myshleniq sposobstwuet uspeshnomu woshozhdeniü uchaschihsq k teoreticheskomu urownü matematicheskogo myshleniq i razwitiü ih sposobnosti k polucheniü nowyh znanij. V prilozheniqh soderzhatsq scenarii zanqtij so shkol'nikami, sleduüschih ätomu podhodu. Oni snabzheny kommentariqmi psihologo-pedagogicheskogo haraktera. Rabota orientirowana na specialistow w oblasti metodiki obucheniq matematike i uchitelej matematiki.…

Taschenbuch. Condizione: Neu. Neuware - V rabote vyyavlyaetsya edinaya metodologicheskaya priroda trudnostey, s kotorymi na protyazhenii mnogikh let stalkivaetsya obuchenie matematike v sredney shkole i predlagaetsya prirodosoobraznyy podkhod k obucheniyu matematike, kotoryy ne tol'ko snimaet eti trudnosti, no i sposobstvuet bolee daleko idushchemu matematicheskomu i obshchemu intellektual'nomu razvitiyu uchashchikhsya. V chastnosti, raskryvaetsya vazhnost' roli naivnogo myshleniya, neobkhodimost' ego shirokogo ispol'zovaniya v obuchenii matematike. Pokazyvaetsya, chto priobshchenie uchashchikhsya k metodologicheskim znaniyam vo vzaimodeystvii s ispol'zovaniem naivnogo myshleniya sposobstvuet uspeshnomu voskhozhdeniyu uchashchikhsya k teoreticheskomu urovnyu matematicheskogo myshleniya i razvitiyu ikh sposobnosti k polucheniyu novykh znaniy. V prilozheniyakh soderzhatsya stsenarii zanyatiy so shkol'nikami, sleduyushchikh etomu podkhodu. Oni snabzheny kommentariyami psikhologo-pedagogicheskogo kharaktera. Rabota orientirovana na spetsialistov v oblasti metodiki obucheniya matematike i uchiteley matematiki.…

Taschenbuch. Condizione: Neu. Neuware -V rabote wyqwlqetsq edinaq metodologicheskaq priroda trudnostej, s kotorymi na protqzhenii mnogih let stalkiwaetsq obuchenie matematike w srednej shkole i predlagaetsq prirodosoobraznyj podhod k obucheniü matematike, kotoryj ne tol'ko snimaet äti trudnosti, no i sposobstwuet bolee daleko iduschemu matematicheskomu i obschemu intellektual'nomu razwitiü uchaschihsq. V chastnosti, raskrywaetsq wazhnost' roli naiwnogo myshleniq, neobhodimost' ego shirokogo ispol'zowaniq w obuchenii matematike. Pokazywaetsq, chto priobschenie uchaschihsq k metodologicheskim znaniqm wo wzaimodejstwii s ispol'zowaniem naiwnogo myshleniq sposobstwuet uspeshnomu woshozhdeniü uchaschihsq k teoreticheskomu urownü matematicheskogo myshleniq i razwitiü ih sposobnosti k polucheniü nowyh znanij. V prilozheniqh soderzhatsq scenarii zanqtij so shkol'nikami, sleduüschih ätomu podhodu. Oni snabzheny kommentariqmi psihologo-pedagogicheskogo haraktera. Rabota orientirowana na specialistow w oblasti metodiki obucheniq matematike i uchitelej matematiki. 432 pp. Russisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book attempts to analyse the compliance of Nepalese juvenile justice system against the international standards set by 'hard' or 'soft' law or juvenile justice 'specific' or 'general' international human rights instruments. The analysis is based on the Child Rights-Based Approaches (CRBAs), general principles of the UN Convention on the Rights of the Child 1989 (CRC) in general and principle of 'the best interests of the child' in particular and the principle of 'state obligation' have been used. Primary as well relevant secondary data have been used for the purpose of analysis. The book concludes 'Nepal has taken some good initiatives to establish a separate juvenile justice system to handle cases of the children in conflict with the law but it needs significant reforms to establish a comprehensive juvenile justice system in comply with the international standard and make to serve the best interest of the child'. Finally, recommendations have been made to strengthen the juvenile justice system in Nepal. 80 pp. Englisch. …

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Starting with evidence that United Kingdom Continental Shelf oil and gas companies have benefitted very disproportionately from the recent period of very high oil prices, this research traces the history of this weakness in the UK's petroleum fiscal regime. Evidence is provided that the progressive relaxations in the UK's petroleum fiscal regime in 1983, 1987-88 and 1993 were: largely unnecessary to stimulate the development of new, smaller, 'marginal' fields; misguided in their assumption that such fields were more costly to develop than earlier counterparts or larger contemporary fields; and impotent compared with the effects of oil price movements. The paper concludes with a conceptualisation which illuminates why these failures of policy were not just random: they emerged from the UK's 'non-proprietorial' stance with respect to the country's oil and gas resources, a stance which assumes responsibility for oil company profitability and vainly tries to counter market forces at the expense of government revenues. 84 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -A data analysis supports our observations of the impact of colours, words and images on brand rice perception. This research ultimately indicates that the impact of brand rice perception will lead to higher consumer preference. The results of our experiment indicates that the use of the colour Red , the word Royal and the mythical image Phoenix have the greatest positive effect on the respective aspects of rice brand perception. 68 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Energy security in Europe is one of the most important issues for sustainable development. Having no or only limited energy resources, most European countries are in need of oil and natural gas supplies. However, heavy demand for natural gas from Russia makes the majority of EU Member States absolutely dependent on Russian gas. This sometimes brings unfavorable consequences and drives the EU to search for such alternative sources as Central Asia. This book contains three interconnected chapters which study the partnership between the EU, Russia, and Central Asia and analyzes future perspectives for cooperation especially in the field of natural gas supply. Furthermore, the book reveals the benefits and obstacles deriving from the interests of each, thus creating a picture of possible collaboration between them. Besides, the author use clear, plain language so as to help the reader better understand the matter. 68 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This study explores, describes and analyzes the various characteristics of interproject learning mechanisms and project competencies found in a sample of consulting firms in Sweden. The study focuses on the perceived importance of different interproject learning mechanisms and their perceived impact in developing project competencies in consulting firms. The study interrogates the perceptions' of key' informed project management practitioners, who have experience of managing projects. Their perceptions about project activities in their respective firms helped capture a managerial' and provide an expert' view. The study find that the most highly ranked and valued interproject learning mechanisms involved some degree of face-to-face interactions. Learning mechanisms that enable the capture, storage and transfer of explicit knowledge, though important, were not ranked highly in importance as person-to- person communication. The difference might be due to the efficient way the latter mechanisms have in transferring socially embedded and context-dependant tacit knowledge, which comprise a large part of knowledge applied in projects. 104 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Protected Areas (PAs)are one of the most effective mechanisms for biodiversity conservation. It is however important to determine management effectivenessof PAs to ascertain whether they are managed according to the objectives for which they were created. The Namibia Management Effectiveness Tracking Tool (NAMETT) which is the Namibian version of the World Bank PA assessment tool METT has been implemented in Namibia. The assessment carried out through NAMETT suggests that there is a lack of a robust management system for PAs in Namibia which will consolidate management effectiveness at planning, implementation and reporting level. NAMETT would be an ideal system however a number of strategies needs to be put in place before implementation adoption of NAMETT 112 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Ever since the establishment of the international criminal court most of the persons implicated by the Court have been from Africa leaving most people wondering whether the International Criminal Court was established purposely for Africa. The book reviews the considerations by the Office of the Prosecutor in determining who and when to prosecute. The book also looks into the political challenges faced with regard to Security Council referrals and how they are wont to undermine the neutrality and credibility of the Court. Further more the fact that certain powerful states chose to undermine the ICC by not becoming signatories, one wonders whether or not the role of the ICC was rendered obsolete. This Book provides a critical analysis into the above and other allegations attacking the credibility of this permanent international court. The book concludes by proposing necessary recommendations for a more credible International court dispensing international criminal justice indiscriminately. 84 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Informal transport modes such as Kampala's boda-boda motorcycle axis have become a common fixture in much of the developing world. With them has arisen a whole new set of challenges. Their role in aggravating traffic congestion, pollution, traffic accidents, conflicts and urban crime is well- documented. Readily available and accessible especially for the city's increasingly transit-dependent population, they have become an indispensable asset. The boda- boda taxis have helped to provide jobs for the unemployed, in addition to improving access and mobility in areas devoid of service coverage by other public transport modes. Little or almost no attention is given to the fact that the number of livelihoods at stake is immense. This study was carried out in an attempt to bring to the fore this neglected aspect, in a bid to engender alternative interventions and strategies to safeguard the vulnerable livelihoods of all those entirely dependant on this mode of transport for survival. The study should provide a useful platform for various development practioners on how to approach some of the most complex issues currently facing the global-south. 92 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -On 1 December 1963 the partnership between the European Economic Community and Turkey came into being: Association, Customs Union, membership application: Turkey has begun its journey to join the European Union. Over the years one of the EU''s most important players, Germany, has taken various stands on a possible membership. The evolution of the German-Turkish relationship was primarily based on a mutual economic bond until the 1990s. Upon his election in 1998 former Social Democrat Chancellor Gerhard Schröder intended to make it one of his political legacies to bring Turkey as close to membership as possible. Nevertheless the vast majority of Germany''s citizens use the ¿cultural argument¿ to express their opposition. Chancellor Angela Merkel and the majority of the CDU oppose full membership and advocate a ¿privileged partnership¿. Regardless of the positions taken, Turkey''s chances to join will only come into perspective after the 2013 financial plan. The outcome of the next federal elections in Germany, in particular the future party in government, will therefore be decisive on Germany''s position. Most of all, it will have a crucial influence on the EU''s overall vote. 64 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The relation between trust and innovation has been the object of numerous researches in the permanent organization literature. Several authors, such as Ellonen (2008), Das & Tang (2001), Mayer et al (1995), recognized that trust positively affects innovation. However, other researchers (e.g. Nooteboom, 2006; Herting, 2002) argued about the existence of a curvilinear relation, meaning that trust enhances innovation only up to a certain level. The aim of this study is to analyze if the relation between trust and innovation is the same in a temporary setting as in permanent setting. Considering the differences of characteristics between permanent and temporary organizations, the relationship between trust and innovation could be different in the two forms of organization. In this research, the researcher looked at the relationship between the level of trust between individuals in a dyad and the level of innovative outcome of these individuals, resulting in the research question: To what extent does the level of interpersonal lateral trust between partners in a temporary organization affect the innovative outcome of the partners 72 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The main conclusions of the research: 1) If the mathematical expectation of return on speculation in financial markets is less than the current rate of return in the interbank credit market, a professional participant will close up his financial activities in financial markets and transfer his assets to the interbank market. 2) Financial markets provide the conditions for manipulative transactions when the mathematical expectation of return on speculative transactions goes below the current value of the interbank market return, with no funds flowing from the stock market to the interbank market. 3) The higher the dealer-estimated probability of success of his speculative strategy, the higher the risk he would be willing to assume (the higher quotation he would be willing to offer). 4) Information is not a mandatory component for the speculative dealer to carry out speculative trading. Certainly he may use it but he is basically indifferent to the information flow. 5) The modern exchange trading system accepted globally, including Islamic countries, violates a few fundamental principles of Sharia and cannot be used in Islamic countries. 72 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Thinking from the Heart is a collection of candid essays on contemporary issues of a broad range. It encapsulates the implications of a capitalist and neo-liberal economic order on a globalized and inter- connected world and draws linkages to resulting gendered dimensions and divisions of economic, social and political roles. Writer's views on the importance of education and equality of economic opportunities, sovereignty and American imperialism, are reflective of the way the youth of the global south condemns extremism, on their own terms. The interesting encounters within Pakistan have been written with sensitivity and humor which represent the diversity and dynamism which lies within. 60 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -In today's world, it is widely accepted that managing human resources is one of the most essential managerial skill that is required now a days. Changing needs of the people and globalization in business world has increased the role of human resources in the organizations. Training is one of the most important part of the human resource department which helps in improving the quality of work of employees at all levels and let a company stands in stiff competition. This research is about the different training programmes used by the organizations. This research includes the study about the training programmes and effectiveness of it. For this, a case study of Aviva Life Insurance Company has taken. Moreover, Insurance sector is one of the highly growing sectors in India and competition is very tough. So, it is important in the insurance companies for making their employees more effective to stand in competition. This particular study undertakes to provide greater insight into causes, consequences and also remedies of the training programes in the organizations especially in Insurance Sector in India by taking an example of Aviva Life Insurance Company Private Limited. 120 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The adoption of Sustainable Development (SD) to address the human-environment interaction since 1992 has influenced the inclusion of environmental concerns in the European Union (EU) policies. This work analyses the balance between environmental and economic criteria in the EU's development strategy within a SD framework. Gaps between top levels of policy design and project level are identified through a case study, which analyses projects financed by the LEADER+ programme, with a focus on the role that environmental criteria play in project selection and the way in which local projects address SD and environmental concerns. The negative effects of the environmental integration process are highlighted: having environmental concerns linked to economic and social concerns allows projects with weak environmental concerns to claim contributions to SD. The research suggests emphasising the balance between all SD dimensions by raising awareness of the holistic character of SD and extending the use of SD tools at all action levels. Academics, students, decision-makers and project developers interested in environmental integration into policy processes should find this book useful. 56 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The changing pattern of gender roles from traditional practices in rural households is supporting women's advancement from various viewpoint towards building a gender sensitive society. The study visualize advancement of changing pattern of gender roles from 10 years ago and up to date on a scale matrix view. The findings of the study are based on extensive qualitative field research component which sought to visualize changing pattern of gender roles in rural households including community men, women, youth, adolescent, key persons and educator in study area. The participatory and consultative aspect of this report is its strength and has enable rural perception and individual evidence discussed and presented within the report. The report adopts a simple change assessment methodology in order to measuring the changes on gender issues. Selected major changing issues on gender roles were undertaken by the communities to ensure accuracy of information throughout their representation. In doing so the communities also identify reasons limiting changes form the last 10 years to up to date. 68 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Creativity is arguably the most important factor in achieving advertising success, making it a hot topic amongst marketing experts. However, it should be realised that even though considerable amount of research has been dedicated to the subject, there are still many unresolved questions mainly due to the abstract nature of the term. Many practitioners have attempted to invent a universal definition while questions such as how it could be measured and what its outcomes are, have also become the subject of thorough examination. This book aimed at Marketing/Communications professionals and academics presents an overview of the findings of previous creativity research while it also aims to provide further contribution to this growing field through the exploration of the effects of creativity on purchase intentions when discounting between-brand effects; as well as the possible influence of demographic variables on the outcomes of creativity. 56 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -After my first year of graduate school I was looking for a new project idea, something that was different and would show my diverse filmmaking ability. I told myself that when I found the right story to invest my time in I would know it. And then it happened. On May 4th 2007 the largest tornado in the history of weather descended on Greensburg, Kansas. Within a matter of minutes, the town was completely wiped off the map. It was the first fatal storm in Kansas since 1969, possibly the most destructive tornado in history. Within hours of the storm, news affiliates from around the world were on the scene to report and witness the aftermath of the Greensburg Tornado. Over the next eight months the story of Greensburg, Kansas would be told in a sixty-minute documentary. The final story would be released to a television audience on PBS stations across the country on May 4th, 2008, the one-year anniversary of the tornado. This is an analysis of the documentary production process as well as its managerial business components and implementation. 116 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The insurance industry plays a very important role in the economies of all countries by providing mechanisms for pulling risk. Because of the nature of the non-financial sector, governments intervene in the insurance industry in several ways. However, the government intervention has created inefficient and uncompetitive insurance industry during financial repression. As result, the many countries including Ghana adopted financial sector liberalisation policies in 1980s. This study adopts Structure-Conduct-Performance to assess the impact of financial sector liberalisation on profitability indicators of five major insurance companies in Ghana. The results show that the financial sector liberalisation improves upon the performance of insurance companies. However, other aspects of the insurance industry like human resource management should be improved. 88 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction. 92 pp. Englisch.…

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Retailers face increasing cost pressures and shorter product life cycles which often results in products becoming obsolete within a few months after their introduction. Meeting ever-changing customer demand in retailing creates difficulties for the retailers in balancing the costs of dealing with excess inventory and out-of-stock situations. However, Postponement helps retailers by improving responsiveness and reducing inventory, transport, warehousing and obsolescence costs to meet the ever changing customer needs. This Book has a clear set of postponement strategies that could be helpful for all retailing industries that have problems of high obsolescence cost, responsiveness and meeting customer needs. The Book with a qualitative case study of Swedish Electronic retailer, SIBA, has proposed possible solutions related to postponement difficulties that the retailing industry is experiencing. Morover, the book can also be used as a guide for administrators, academic institutions, individual researchers, logistics and supply chain managers or other groups who are looking solution meeting an ever changing customer demand. 80 pp. Englisch.…