World scientific river edge (144 risultati)

Paperback. Condizione: Good+. First Edition; First Printing. 340 pages; B&W photographs. Very slightly cocked spine. Minor creasing to the covers. Minor smudge stains to the exterior edges of textblock. Good condition otherwise. No other noteworthy defects. No markings. ; - We offer free returns for any reason and respond prompt…

Paperback. Condizione: new. Paperback. From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will d…

Paperback. Condizione: new. Paperback. The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and productivity are twin paths in creating value for both customers and organizations. This book describes how to improve service quality and p…

Paperback. Condizione: new. Paperback. Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of emp…

Paperback. Condizione: new. Paperback. Many services with limited capacity face wide swings in demand that can be caused by the change in seasons. The effective use of expensive productive capacity is one of the secrets of success in such businesses. By working with managers in operations and human resources, service marketers n…

Paperback. Condizione: new. Paperback. Designing the service environment is an art that involves a lot of time and effort, and can be expensive to implement. Service environments relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites. Cra…

Paperback. Condizione: new. Paperback. Creating a viable service requires a business model that allows for the costs of creating and delivering the service, in addition to a margin for profits, to be recovered through realistic pricing and revenue management strategies. However, the pricing of services is complicated. Pricing Se…

Paperback. Condizione: new. Paperback. Developing an effective service marketing communications strategy starts with a good understanding of the service product and its prospective buyers. It is essential to understand target market segments and their exposure to different media, consumers' awareness of the service product, thei…

Paperback. Condizione: new. Paperback. All service organizations face choices concerning the types of products to offer and how to deliver them to customers. Designing a service product is a complex task that requires an understanding of how the core and supplementary services should be combined, sequenced, and delivered to crea…

Paperback. Condizione: new. Paperback. In services marketing, it is important to understand why customers behave the way they do. How do they make decisions about buying and using a service? What determines their satisfaction with it after consumption? Without this understanding, no firm can hope to create and deliver services t…

Paperback. Condizione: new. Paperback. What makes consumers or institutional buyers select, and remain loyal to, one service provider over another? Without knowing which product features are of specific interest to customers, it is hard for managers to develop an appropriate strategy. As competition intensifies in the service se…

Paperback. Condizione: new. Paperback. Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz.…

Paperback. Condizione: new. Paperback. The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it…

Paperback. Condizione: new. Paperback. Targeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to build the relationships and develop loyal customers who will contribute to a growing volume of business with the firm in the future. Managing Customer Relationships…

Softcover. Condizione: Very Good. Edition Unstated. Has clean text, a tight binding, and crisp pages. Has minor shelf and corner wear. Multiple copies available this title. Quantity Available: 6. Category: Philosophy; ISBN: 9810211791. ISBN/EAN: 9789810211790. Pictures of this item not already displayed here available upon reque…

Paperback. Condizione: Very Good+. 1st Paperback Edition. xxii, 287 pages. A book on particle physics that uses poetry and humor (and no equations) in combination with clear and accurate explanations to make the subject clear to the general science reader. The book is in almost as-new condition. Size: 8vo - over 7¾" - 9¾" tall.…

Hardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good. 653 numbered pages. Proceedings of the eighth Pacific Symposium on Biocomputing, held on Kauai, Hawaii, 3-7 January 2003. The spine is slightly cocked. There is a small squiggle inked on the front free endpaper. Otherwise a fine, unmarked copy. The dust jacke…

Hardcover. Dust Jacket Included. First Edition. ISBN:9810218508, hardback, 1st edition (no additional printings listed), Fine in a Near Fine DJ; trace of light wear and rubbing to back DJ flap edge, otherwise, an unread (new) book that discusses the applications of some artifical intelligence (AI) technologies to database system…