Isbn: 9780071362535 - secrets of customer relationship management: it's all about how you make them feel: a guide to getting much closer to your customers (15 risultati)

Condizione: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condizione: Good.

Condizione: Very Good. 1st. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

Condizione: Good. 1st. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good. Very good copy.(see picture) 316 pages including index.

Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust Jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780071362535.…

Condizione: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,800grams, ISBN:9780071362535.…

Condizione: Very Good.

Hard Cover. Condizione: Fine. Condizione sovraccoperta: Fine. First Edition. 316 pages. Book and Jacket appear to have hardly been read and are both in Fine condition throughout. The only exception is a small inscription to the inside page.

Hardcover. Condizione: new. New Copy. Customer Service Guaranteed.

Condizione: New. "Many marketing people still pursue interactive sales solely for their immediate cash return rather than the contribution they can also make to brand values - hence 'loyalty' programs which have nothing to do with real loyalty. No one who has read this highly readable and significant book would ever make that expensive mistake." Sir Martin Sorrell, Chief Executive WPP GROUP PLC "A wise and thoughtful book by an author who understands that customer relationship management is about human connections." Leonard L. Berry Distinguished Professor of Marketing, Texas A&M University, and author of Discovering the Soul of Service." From the Back Cover: "Develop a "Corner Store" Relationship with Each Customer--No Matter How Large Your Organization Small-town retailers have long been recognized for their ability to establish genuine customer relationships, sincere bonds of trust and familiarity that last for decades and pass from generation to generation. Secrets of Customer Relationship Management presents and examines their observable, quantifiable relationship-building techniques and explains how they can be adapted for any size company--up to and including large, multinational businesses and organizations. Building on author Jim Barnes's 25-plus years of experience in understanding and creating customer loyalty, this unique and insightful book explores: *The essence of genuine customer relationships--and the content and characteristics of such relationships *Techniques to develop personalized relationships through e-commerce and the Internet *Strategies to extend successful customer relationship techniques to suppliers, employees, channel members, and shareholders.".…

Condizione: As New.

Hardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good. First Edition. 316 pp. Spine bumped. Jacket edges lightly worn. Signed by the author. Inscribed by the author on the front endpaper. An examination of how businesses can survive by establishing genuine relationships with their customers. Provides guielines, identifies potential risk areas, describes strategies for developing brand relationships, and shows how to create and add value for them, from the customer perspective. ; 8vo 8" - 9" tall; Signed by Author.…