9780609607725 - the customer revolution: how to thrive when customers are in control di seybold, patricia b.; marshak, ronni t.; lewis, jeffrey m. (17 risultati)
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hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.
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Da: HPB Inc., Dallas, TX, U.S.A.HPB Inc.
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hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.
- Altre immagini
Lingua: Inglese
Editore: Crown Publishing, Inc., New York, New York, U.S.A., 2001
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Da: Kenneth A. Himber, Lebanon, NJ, U.S.A.Kenneth A. Himber
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Hardcover. Condizione: As New. Condizione sovraccoperta: Almost Like New. First Edition, First Printing. Book is a clean tight unmarked copy.
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Da: Better World Books Ltd, Dunfermline, Regno UnitoBetter World Books Ltd
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Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Da: AwesomeBooks, Wallingford, Regno UnitoAwesomeBooks
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Hardcover. Condizione: Very Good. The Customer Revolution: How to Thrive When Customers Are in Control This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well… maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.
- Altre immagini
Lingua: Inglese
Editore: Crown Publishers, New York, New York, U.S.A., 2001
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Da: Gene The Book Peddler, Winchester, NH, U.S.A.Gene The Book Peddler
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Hardcover. Condizione: Fine. Condizione sovraccoperta: Fine. First Edition/First Printing. first edition/first printing book is tight with no markings, great copy.
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Da: Bahamut Media, Reading, Regno UnitoBahamut Media
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Hardcover. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you ar…e not satisfied. See all our books here, order more than 1 book and get discounted shipping.
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Da: Hamelyn, Madrid, M, SpagnaHamelyn
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Condizione: Como nuevo. : En 'The Customer Revolution', Patricia Seybold explora cómo las empresas pueden prosperar en una era donde los clientes tienen el control. A través de análisis y casos de estudio de diversas empresas, Seybold ofrece una guía práctica para transformar los negocios y centrarse en el cliente, adaptando est…rategias de precios, canales de distribución y diseño de productos para satisfacer las demandas de los consumidores en la economía actual. Este libro proporciona una visión valiosa para las empresas que buscan medir y monitorear lo que realmente importa a sus clientes en tiempo real. EAN: 9780609607725 Tipo: Libros Categoría: Negocios y Economía Título: The Customer Revolution Autor: Patricia B. Seybold| Ronni T. Marshak| Jeffrey M. Lewis Editorial: Crown Pub Idioma: en Páginas: 416 Formato: tapa dura.
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Da: Budget Books, Pasadena, CA, U.S.A.Budget Books
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Hardcover. Condizione: New. Condizione sovraccoperta: New. 1st Edition.
- Altre immagini
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Da: Southampton Books, Sag Harbor, NY, U.S.A.Southampton Books
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Hardcover. Condizione: Like New. Like New. First Edition. First Edition, First Printing. Not price-clipped ($27.50 price intact). Published by Crown Business, 2001. Octavo. Book is like new with a bump to the back bottom corner. Dust jacket is like new with light creasing to the edges. 100% positive feedback. 30 day money back g…uarantee. NEXT DAY SHIPPING! Excellent customer service. Please email with any questions or if you would like a photo. All books packed carefully and ship with free delivery confirmation/tracking. All books come with free bookmarks. Ships from Sag Harbor, New York.
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Da: Flash Books, Cherry Hill Township, NJ, U.S.A.Flash Books
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Hardcover. Condizione: New. Condizione sovraccoperta: New. 1st Edition. New Hardcover. Never Read. 1st Edition-Stated. 1st Printing-Full # Line. Not price clipped. Not a remainder. BEAUTIFUL copy of Book & Dust Jacket. COLLECTOR'S COPY.
The Customer Revolution : How to Thrive when Customers Are in Control
Seybold, Patricia B. ; Marshak, Ronni T. ; Lewis, Jeffrey M.
Lingua: Inglese
Editore: Crown Publishing Group, Incorporated, New York, Ny, U. S. A., 2001
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Da: Dromanabooks, Newstead, VIC, AustraliaDromanabooks
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Condizione: Usato - Come nuovo
EUR 9,07
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Hard Cover. Condizione: As New. Condizione sovraccoperta: As New. First Edition. 398p, index. New copy stated first ed. ; 8vo.
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Da: SZ Global, Toronto, ON, CanadaSZ Global
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Hardcover. Condizione: New. You are no longer in control of your company's destiny . . . It happened in the music business and it will happen in yours. It's only a matter of time. Customers actually take control of an industry and reshape it from the outside in. Customers decide that the way they want to use an industry's produc…t doesn't fit the current business model. Patricia Seybold, author of the influential, bestsellingCustomers.comwould say that that's a revolution. Thanks to the Internet and to mobile wireless devices, both business and consumer customers are demanding that you change your pricing structure, distribution channels, and the way you design and deliver products and services. Your business must be transformed so that it is completely customer-centric, or you will be out of business. Her advice to companies facing the customer revolution? You can fight it if you want, just as Don Quixote fought imaginary windmills and thought he was winning battles. But naturally he lost the war and so will you. Better, says Seybold, to practice 'sweet surrender,' just as the music industry has started to come to terms with Napster. In the words of one music executive, 'Thirty-eight million people can't be criminals.' Many try to characterize the changes taking place as the New Economy, the Internet economy, or the information, knowledge, or bio-economy. There's a grain of truth to all of these descriptions, but they fail to get to the heart of the changes taking place. Simply put, what we now have is a customer economy and it's going to result in changes that you would not have thought possible even a few short years ago. Patricia Seybold has been on a worldwide quest to find the companies in North America, Europe, and Asia that are developing the state-of-the-art practices that will help them win in the new era of the customer economy. They're profiled and analyzed in case studies ranging from small businesses to multinational giants and range from manufacturers to retailers, and service firms. They include financial services giant Charles Schwab, the British Vauxhall Division of General Motors, Snap-on Tools, custom backpack manufacturer Timbuk2, Hewlett-Packard, Medscape, and W.W. Grainger. As she so ably demonstrated inCustomers.com, Patricia Seybold is ahead of the curve. For most companies, the issue of customers in control is just coming onto the radar screen. InThe Customer RevolutionSeybold makes it plain that this can be either your biggest problem or your greatest opportunity. What she provides is not only a brilliant analysis but also a practical program for how you can make the customer revolution a profitable one. The companies that thrive in the customer revolution will be those that measure and monitor what matters to customers, in near real time.
