Isbn: 9780814413333 - strategic customer service: managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits (18 risultati)

Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condizione: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Publisher: AMACOM Pub Date: 5/13/2009 Binding: Hardcover Pages: 272 first edition.

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Condizione: Very Good. Special ed. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Condizione: As New. Like New condition. Like New dust jacket. A near perfect copy that may have very minor cosmetic defects.

Condizione: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Hardcover. Condizione: As New. Hardcover with dust jacket. Dust Jacket shows very minor shelving wear, otherwise an unblemished copy.; 100% Satisfaction Guaranteed! Ships same or next business day.

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Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

hardcover. Condizione: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.

Condizione: As New. Signed Copy . Like New dust jacket. Signed/Inscribed by author on half title page.

hardcover. Condizione: Very Good. Fast Shipping - Safe and Secure 7 days a week.

Condizione: Good. : El éxito de cualquier organización depende de un servicio al cliente de alta calidad. Este libro desafía muchos aspectos de la sabiduría convencional utilizando datos concretos y revela cómo cualquier organización puede ganar más lealtad, ganar más clientes y mejorar sus resultados financieros. El autor se basa en más de treinta años de investigación para empresas como 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus y Toyota. EAN: 9780814413333 Tipo: Libros Categoría: Negocios y Economía Título: Strategic Customer Service Autor: John A. Goodman Idioma: en Páginas: 256 Formato: Tapa dura Año de publicación: 2009.…

Condizione: new.

hardcover. Condizione: New. In shrink wrap. Looks like an interesting title.