9781461425021 - customer satisfaction evaluation: methods for measuring and implementing service quality: 139 di grigoroudis, evangelos; siskos, yannis (11 risultati)
Lingua: Inglese
Editore: Springer 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
Da: Books Puddle, New York, NY, U.S.A.Books Puddle
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 221,02
EUR 3,51 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: New. pp. 328.
Lingua: Inglese
Editore: Springer 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
Da: Majestic Books, Hounslow, Regno UnitoMajestic Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 234,64
EUR 7,54 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Condizione: New. pp. 328 129 Illus.
Lingua: Inglese
Editore: Springer US 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
Da: moluna, Greven, Germaniamoluna
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 197,62
EUR 48,99 spedizioneSpedito da Germania a U.S.A.Quantità: Più di 20 disponibili
Condizione: New.
Lingua: Inglese
Editore: Springer 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
Da: Ria Christie Collections, Uxbridge, Regno UnitoRia Christie Collections
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 250,49
EUR 13,91 spedizioneSpedito da Regno Unito a U.S.A.Quantità: Più di 20 disponibili
Condizione: New. In.
Altre immaginiLingua: Inglese
Editore: Humana 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
Da: preigu, Osnabrück, Germaniapreigu
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 202,80
EUR 70,00 spedizioneSpedito da Germania a U.S.A.Quantità: 5 disponibili
Taschenbuch. Condizione: Neu. Customer Satisfaction Evaluation | Methods for Measuring and Implementing Service Quality | Evangelos Grigoroudis (u. a.) | Taschenbuch | International Series in Operations Research & Management Science | x | Englisch | 2012 | Humana | EAN 9781461425021 | Verantwortliche Person für die EU: Springer…Verlag GmbH, Tiergartenstr. 17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
Lingua: Inglese
Editore: Springer, Humana 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 244,86
EUR 62,50 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method d…ubbed MUSA (MUlticriteria Satisfaction Analysis). The chief objective of MUSA is the development of a model able to evaluate the level of customer satisfaction both globally and partially for each of the characteristics or attributes of the product or service being considered. Furthermore, the method aims at providing an integrated set of results capable of analyzing customer needs and expectations and to justify their satisfaction level. And finally, the book examines the development of a decision support tool to help understand and apply results.Individual chapters consider the customer satisfaction problem, presenting the various quantitative and related consumer behavioral models; quality-based approaches; the MUSA method and its extensions and advanced topics; customer satisfaction surveys and barometers; applications of the MUSA method in real-world customer satisfaction surveys; and different information technology approaches related to customer satisfaction.Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality is intended for researchers and practitioners in marketing, quality management, service management, and anyone interested in applications of Multicriteria Decision Analysis (MCDA).
Lingua: Inglese
Editore: Springer 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
Da: Mispah books, Redhill, SURRE, Regno UnitoMispah books
Contatta il venditoreVenditore con 4 stelleCondizione: Usato - Come nuovo
EUR 292,90
EUR 29,02 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.
Lingua: Inglese
Editore: Springer 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
- Print on Demand
Da: Brook Bookstore On Demand, Napoli, NA, ItaliaBrook Bookstore On Demand
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 182,29
EUR 5,50 spedizioneSpedito da Italia a U.S.A.Quantità: Più di 20 disponibili
Condizione: new. Questo è un articolo print on demand.
Lingua: Inglese
Editore: Springer, Humana Feb 2012 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
- Print on Demand
Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermaniaBuchWeltWeit Ludwig Meier e.K.
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 235,39
EUR 23,00 spedizioneSpedito da Germania a U.S.A.Quantità: 2 disponibili
Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multic…riteria method dubbed MUSA (MUlticriteria Satisfaction Analysis). The chief objective of MUSA is the development of a model able to evaluate the level of customer satisfaction both globally and partially for each of the characteristics or attributes of the product or service being considered. Furthermore, the method aims at providing an integrated set of results capable of analyzing customer needs and expectations and to justify their satisfaction level. And finally, the book examines the development of a decision support tool to help understand and apply results.Individual chapters consider the customer satisfaction problem, presenting the various quantitative and related consumer behavioral models; quality-based approaches; the MUSA method and its extensions and advanced topics; customer satisfaction surveys and barometers; applications of the MUSA method in real-world customer satisfaction surveys; and different information technology approaches related to customer satisfaction.Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality is intended for researchers and practitioners in marketing, quality management, service management, and anyone interested in applications of Multicriteria Decision Analysis (MCDA). 328 pp. Englisch.
Lingua: Inglese
Editore: Springer, Humana Feb 2012 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
- Print on Demand
Da: buchversandmimpf2000, Emtmannsberg, BAYE, Germaniabuchversandmimpf2000
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 235,39
EUR 60,00 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Basic Methodological Approaches.- Other Methodological Approaches.- MUSA: Multicriteria Satisfaction Analysis.- Extensions of the MUSA Method.- Advanced Topics on the MUSA Method.- Customer Satisfaction Surveys and Barometers.- Applica…tions in Business Organizations.- Customer Satisfaction and Information Systems.Springer-Verlag KG, Sachsenplatz 4-6, 1201 Wien 328 pp. Englisch.
Lingua: Inglese
Editore: Springer 2012
Serie: International Series in Operations Research & Management Science, Libro 114 di 323. Libro 114 di 323 - International Series in Operations Research & Management Science
- Brossura
- Print on Demand
Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 331,01
EUR 9,95 spedizioneSpedito da Germania a U.S.A.Quantità: 4 disponibili
Condizione: New. PRINT ON DEMAND pp. 328.
