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9781633697003 - Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage di Siggelkow, Nicolaj; Terwiesch, Christian (60 risultati)
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Connected Strategy: Building C
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Greenworld Books, Arlington, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Greenworld Books, Arlington, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: More Than Words, Waltham, MA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. A bright, square, and overall a nice copy.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: More Than Words, Waltham, MA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. . Good. All orders guaranteed and ship within 24 hours. Before placing your order for please contact us for confirmation on the book's binding. Check out our other listings to add to your order for discounted shipping.
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Connected Strategy: Building C
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Better World Books: West, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Housing Works Online Bookstore, New York, NY, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Minimal wear to cover. Pages clean and binding tight. shelf wear. bumped edges. Hardcover.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 6,03
Spedizione EUR 5,79
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, United States, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 6,66
Spedizione EUR 6,48
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloPaperback. Condizione: Very Good. Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies. Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategy Integrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Meadowland Media, Fayetteville, AR, U.S.A.
Valutazione del venditore 5 su 5 stelle
hardcover. Condizione: New.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
EUR 7,91
Spedizione EUR 10,00
Spedito da Germania a U.S.A.Quantità: 2 disponibili
Aggiungi al carrelloCondizione: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Strand Book Store, ABAA, New York, NY, U.S.A.
Membro dell'associazione: ABAA ILAB
Valutazione del venditore 4 su 5 stelle
Hardcover. Condizione: Good.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage (Hardback or Cased Book)
Lingua: Inglese
Editore: Harvard Business Review Press 5/21/2019, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: BargainBookStores, Grand Rapids, MI, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardback or Cased Book. Condizione: New. Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage. Book.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Lakeside Books, Benton Harbor, MI, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!
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Connected Strategy
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
EUR 3,80
Spedizione EUR 20,99
Spedito da Repubblica Ceca a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Fair. Beschriftungen / Markierungen bis 20 %; Leichte Rillen / Abschurfungen / Risse / Knicke. Business executives across various industries are facing an overwhelming array of technological advancements that facilitate new business models. A key theme among these developments is the transformation in how firms connect with customers. Instead of sporadic interactions, companies aim for continuous engagement, delivering products and services as needs arise--often even before customers recognize them. Leading firms like Nike, Disney, Progressive Insurance, McGraw-Hill Higher Education, Medtronic, Hewlett-Packard, and Tesco are pioneering connected strategies that enhance customer experiences while improving operational efficiencies and reshaping their sectors. Experts Nicolaj Siggelkow and Christian Terwiesch explore the rise of these strategies across different industries, illustrating how they reconcile the balance between exceptional customer experience and cost efficiency. They outline methods for companies to formulate, design, and implement connected strategies, highlighting four pathways: respond-to-desire, curated offerings, coaching, and automatic execution. This approach transforms occasional interactions into lasting relationships, guiding businesses toward sustained success and innovation.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
EUR 9,41
Spedizione EUR 15,74
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9781633697003.
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Russell Books, Victoria, BC, Canada
Valutazione del venditore 5 su 5 stelle
EUR 8,93
Spedizione EUR 17,35
Spedito da Canada a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good.
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New.
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Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: As New. Unread book in perfect condition.
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Connected Strategy
Lingua: Inglese
Editore: Harvard Business Review Press, US, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Rarewaves.com USA, London, LONDO, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 27,44
Spedizione gratuita
Spedito da Regno Unito a U.S.A.Quantità: 5 disponibili
Aggiungi al carrelloHardback. Condizione: New. Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency.In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies.Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you:Reshape your connections with your customersFind new ways to connect with existing suppliers while also activating new sources of capacityCreate the right revenue modelMake the best technology choices to support your strategyIntegrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.
-
Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Lingua: Inglese
Editore: Harvard Business Review Press, 2019
ISBN 10: 1633697002 ISBN 13: 9781633697003
Da: Lucky's Textbooks, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New.
