9781801813426 - the salesforce business analyst handbook: proven business analysis techniques and processes for a superior user experience and adoption di srini munagavalasa (18 risultati)

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Paperback or Softback. Condizione: New. The Salesforce Business Analyst Handbook: Proven business analysis techniques and processes for a superior user experience and adoption. Book.

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Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - A newer, fully updated second edition of The Salesforce Business Analysis Playbook is available. It covers powerful new content, including generative AI tools, advanced analysis techniques, automated traceability, and modern Salesforce features such as Flows and in-app guidanceKey Features: Learn the intricacies and nuances of every stage of a project's implementation Discover real-world examples, tips, and tricks that you can apply to any Salesforce project Overcome the challenges inherent in user interaction and improve your customer experienceBook Description:Salesforce business analysis skills are in high demand, and there are scant resources to satisfy this demand. This practical guide for business analysts contains all the tools, techniques, and processes needed to create business value and improve user adoption.The Salesforce Business Analyst Handbook begins with the most crucial element of any business analysis activity: identifying business requirements. You'll learn how to use tacit business analysis and Salesforce system analysis skills to rank and stack all requirements as well as get buy-in from stakeholders. Once you understand the requirements, you'll work on transforming them into working software via prototyping, mockups, and wireframing. But what good is a product if the customer cannot use it To help you achieve that, this book will discuss various testing strategies and show you how to tailor testing scenarios that align with business requirements documents. Toward the end, you'll find out how to create easy-to-use training material for your customers and focus on post-production support - one of the most critical phases. Your customers will stay with you if you support them when they need it!By the end of this Salesforce book, you'll be able to successfully navigate every phase of a project and confidently apply your new knowledge in your own Salesforce implementations.What You Will Learn: Create a roadmap to deliver a set of high-level requirements Prioritize requirements according to their business value Identify opportunities for improvement in process flows Communicate your solution design via conference room pilots Construct a requirements traceability matrix Conduct user acceptance tests and system integration tests Develop training artifacts so your customers can easily use your system Implement a post-production support model to retain your customersWho this book is for:This book is for intermediate- to senior-level business analysts with a basic understanding of Salesforce CRM software or any CRM technology who want to learn proven business analysis techniques to set their business up for success.Table of Contents Identifying Requirements Elicitation and Document Requirements Prioritizing Requirements Process Flows - 'As-is' versus 'To-be' Business Requirements Document Solution Design and Functional Document Demonstrate Functionality Using Prototypes Exploring Conference Room Pilots Technical and Quality Testing Requirements Traceability Matrix User Acceptance Testing Communication and Knowledge Management End User Training Post Go-Live Support / User Forums.…

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Taschenbuch. Condizione: Neu. The Salesforce Business Analyst Handbook | Proven business analysis techniques and processes for a superior user experience and adoption | Srini Munagavalasa | Taschenbuch | Kartoniert / Broschiert | Englisch | 2022 | Packt Publishing | EAN 9781801813426 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.…