9783846551752 - Public Service Improvement Initiatives in Developing Countries: The experience of the Citizens? Charter in Naga City, Philippines di Penaranda Principe, Alvin; Gian... (9 risultati)

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Paperback. Condizione: Brand New. 112 pages. 8.66x5.91x0.26 inches. In Stock.

Taschenbuch. Condizione: Neu. Public Service Improvement Initiatives in Developing Countries | The experience of the Citizens' Charter in Naga City, Philippines | Alvin Penaranda Principe (u. a.) | Taschenbuch | 112 S. | Englisch | 2011 | LAP LAMBERT Academic Publishing | EAN 9783846551752 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -In recent years Citizens Charters have gained increased popularity in the so called developing and transitional countries. Citizens Charters are documents that spell out the entitlements of citizens when they transact with government organizations. They outline the steps of availing the services the organization offers including the standards by which the services would be delivered. This book aims to explore the factors associated in formulating, implementing and institutionalizing Citizens Charters and determine the extent of their influence on transparency, accountability and quality of public services. A case study was undertaken in the City of Naga in the Philippines using office survey and client s survey, with respondents coming from the Local Civil Registry and the Business Permit and Licensing Division as well as key informant interview and focus group discussion with selected key implementers and stakeholders. 112 pp. Englisch.

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Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Penaranda Principe AlvinAlvin Penaranda Principe (MSc), Director, Operations Management Office at the Center for Governance of the Development Academy of the Philippines.Alberto Gianoli (PhD), Senior Specialist in Urban Management an.

Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -In recent years Citizens¿ Charters have gained increased popularity in the so called developing and transitional countries. Citizens¿ Charters are documents that spell out the entitlements of citizens when they transact with government organizations. They outline the steps of availing the services the organization offers including the standards by which the services would be delivered. This book aims to explore the factors associated in formulating, implementing and institutionalizing Citizens¿ Charters and determine the extent of their influence on transparency, accountability and quality of public services. A case study was undertaken in the City of Naga in the Philippines using office survey and client¿s survey, with respondents coming from the Local Civil Registry and the Business Permit and Licensing Division as well as key informant interview and focus group discussion with selected key implementers and stakeholders.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 112 pp. Englisch.

Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - In recent years Citizens Charters have gained increased popularity in the so called developing and transitional countries. Citizens Charters are documents that spell out the entitlements of citizens when they transact with government organizations. They outline the steps of availing the services the organization offers including the standards by which the services would be delivered. This book aims to explore the factors associated in formulating, implementing and institutionalizing Citizens Charters and determine the extent of their influence on transparency, accountability and quality of public services. A case study was undertaken in the City of Naga in the Philippines using office survey and client s survey, with respondents coming from the Local Civil Registry and the Business Permit and Licensing Division as well as key informant interview and focus group discussion with selected key implementers and stakeholders.