Isbn: 9798287007805 - fundamentals of customer success: a practical guide to building scalable, outcome-driven customer relationships (5 risultati)

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.

Taschenbuch. Condizione: Neu. Neuware - The ultimate field guide for building a Customer Success engine that delivers real results.Whether you are new to Customer Success or scaling a CS program from the ground up, this book gives you the tools, frameworks, and real-world insights to succeed.Written by Karthick JL, a seasoned CS leader with 20 years in global SaaS, Fundamentals of Customer Success breaks down the entire customer lifecycle and shows you how to: - Deliver value fast with effective onboarding- Drive adoption that leads to habit and advocacy- Identify churn risks and act before it is too late- Build expansion and upsell playbooks that work- Measure what matters (not just vanity metrics)- Scale CS with the right team, tools, and mindset- Create a customer-centric culture across your company- Grow your CS career in a rapidly evolving industryWhether you are a CSM, CS leader, founder, or product-driven team, this book is packed with actionable strategies, visuals, and field-tested templates to help you succeed in today's customer-first world.If you are serious about building retention, driving expansion, and making Customer Success a growth engine, this is the book for you.…

Condizione: New. Print on Demand.

Paperback. Condizione: new. Paperback. The ultimate field guide for building a Customer Success engine that delivers real results.Whether you are new to Customer Success or scaling a CS program from the ground up, this book gives you the tools, frameworks, and real-world insights to succeed.Written by Karthick JL, a seasoned CS leader with 20 years in global SaaS, Fundamentals of Customer Success breaks down the entire customer lifecycle and shows you how to: - Deliver value fast with effective onboarding- Drive adoption that leads to habit and advocacy- Identify churn risks and act before it is too late- Build expansion and upsell playbooks that work- Measure what matters (not just vanity metrics)- Scale CS with the right team, tools, and mindset- Create a customer-centric culture across your company- Grow your CS career in a rapidly evolving industryWhether you are a CSM, CS leader, founder, or product-driven team, this book is packed with actionable strategies, visuals, and field-tested templates to help you succeed in today's customer-first world.If you are serious about building retention, driving expansion, and making Customer Success a growth engine, this is the book for you. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…