Sinossi
Are you in touch with your customers? Responsive to their needs? Do you allow their voice to define your company's objectives? If not, take note: Your customer has the information you need ... TO SURVIVE. If you don't tap into this valuable resource, you'll be unable to meet the ever-increasing levels of customer expectation.
If you're not sure how you measure up, start reading this book, now. Learn how to implement a customer satisfaction measurement and management program that permeates every level of your company. You'll capture the customer ideas and inputs that elude traditional research methods and harvest the information you need to focus on customer-defined priorities. Naumann and Giel show you, step by step, how to retrieve and utilize this vital customer information: Becoming truly customer driven is essential for survival in the 21st century.
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Book by Earl Naumann etal
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Editore:
Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
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hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Codice articolo S_440205498
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Editore:
Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
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Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Codice articolo G0538844396I2N00
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Customer Satisfaction Measurement and Management : Using the Voice of the Customer
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Cengage South-Western, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
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Condizione: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo GRP63089269
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Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
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Hardcover. Condizione: As New. Codice articolo 170216026
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Customer Satisfaction Measurement and Management: Using The Voice Of the Customer
Editore:
Van Nostrand Reinhold, Cincinnati, OH., 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
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Da: a2zbooks, Burgin, KY, U.S.A.
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Hardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good. Edition Unstated. All the books pages appear to be clean. Light shelf wear to the books cover. Binding is still in good condition. Book comes with a Floppy Disk. Size: 9.8 in x 7 in x 1.5 in. 457 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; Psychology & Psychiatry. ISBN: 0538844396. ISBN/EAN: 9780538844390. Pictures of this item not already displayed here available upon request. Inventory No: 1561005483. Codice articolo 1561005483
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer. with disk
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Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
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Hardcover. Condizione: Very Good. Condizione sovraccoperta: Near Fine. Hardback in very good condition with a near fine dust jacket. book has slight wave to it. Codice articolo 176586
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
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Thomson Executive Press / A Division of South-Western College Publishing, Cincinnati OH, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
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Da: Beautiful Tomes, Moscow, ID, U.S.A.
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Hardcover. Condizione: Very Good+. Condizione sovraccoperta: Very Good-. First Edition, First Printing. Black and red covers with gold printing. Red, white, and purple illustrated dust jacket with black, orange, and red printing; top edge is a little rough; price intact. Previous owner's info on front endpaper. 457 pp. including index; clean, unmarked. Back endpaper has a pocket containing a "CorporatePulse" disk, which "can support your entire customer surveying process, from survey creation to administration to analysis and reporting.". Codice articolo 004789
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
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Condizione: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo wbs8782322015
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Editore:
Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
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Da: Robinson Street Books, IOBA, Binghamton, NY, U.S.A.
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Hardcover. Condizione: good. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDBusiness Strategy; Good hard cover with dust jacket, tips bumped, nicked, and prompt shipping with tracking. Codice articolo Bing679psd121
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