Sinossi
Are you in touch with your customers? Responsive to their needs? Do you allow their voice to define your company's objectives? If not, take note: Your customer has the information you need ... TO SURVIVE. If you don't tap into this valuable resource, you'll be unable to meet the ever-increasing levels of customer expectation.
If you're not sure how you measure up, start reading this book, now. Learn how to implement a customer satisfaction measurement and management program that permeates every level of your company. You'll capture the customer ideas and inputs that elude traditional research methods and harvest the information you need to focus on customer-defined priorities. Naumann and Giel show you, step by step, how to retrieve and utilize this vital customer information: Becoming truly customer driven is essential for survival in the 21st century.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Product Description
Book by Earl Naumann etal
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Altre edizioni note dello stesso titolo
Risultati della ricerca per Customer Satisfaction Measurement and Management: Using...
Foto dell'editore
Customer Satisfaction Measurement and Management: Using the Voice of the Cust.
Editore:
Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
Antico o usato
Rilegato
Da: Wonder Book, Frederick, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Codice articolo U06B-05633
Compra usato
EUR 14,64
Spedizione gratuita
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Editore:
Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
Antico o usato
Rilegato
Da: HPB-Ruby, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Codice articolo S_440205498
Compra usato
EUR 12,91
Spedizione EUR 3,22
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Customer Satisfaction Measurement and Management: Using The Voice Of the Customer
Editore:
Van Nostrand Reinhold, Cincinnati, OH., 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
Antico o usato
Rilegato
Da: a2zbooks, Burgin, KY, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. Condizione sovraccoperta: Very Good. Edition Unstated. All the books pages appear to be clean. Light shelf wear to the books cover. Binding is still in good condition. Book comes with a Floppy Disk. Size: 9.8 in x 7 in x 1.5 in. 457 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; Psychology & Psychiatry. ISBN: 0538844396. ISBN/EAN: 9780538844390. Pictures of this item not already displayed here available upon request. Inventory No: 1561005483. Codice articolo 1561005483
Compra usato
EUR 13,25
Spedizione EUR 5,45
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
Foto dell'editore
Customer Satisfaction Measurement and Management: Using the Voice of the Customer. with disk
Editore:
Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
Antico o usato
Rilegato
Da: Bingo Used Books, Vancouver, WA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. Condizione sovraccoperta: Near Fine. Hardback in very good condition with a near fine dust jacket. book has slight wave to it. Codice articolo 176586
Compra usato
EUR 17,44
Spedizione EUR 5,99
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili
Immagini fornite dal venditore
Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo rev4793375410
Compra usato
EUR 20,72
Spedizione EUR 11,22
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 1 disponibili
Immagini fornite dal venditore
Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Editore:
Van Nostrand Reinhold, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
Antico o usato
Rilegato
Da: Robinson Street Books, IOBA, Binghamton, NY, U.S.A.
Valutazione del venditore 4 su 5 stelle
Hardcover. Condizione: good. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDBusiness Strategy; Good hard cover with dust jacket, tips bumped, nicked, and prompt shipping with tracking. Codice articolo Bing679psd121
Compra usato
EUR 28,71
Spedizione EUR 8,15
Spedito in U.S.A.
Spedito in U.S.A.
Quantità: 1 disponibili