Adam marenga (9 risultati)
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Da: Books Puddle, New York, NY, U.S.A.Books Puddle
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Da: preigu, Osnabrück, Germaniapreigu
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Taschenbuch. Condizione: Neu. Assessing the Service Quality | of the Office of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana via SERVQUAL | Adam Marenga | Taschenbuch | 116 S. | Englisch | 2020 | Scholars' Press | EAN 9786138932659 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher…Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.
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Da: Mispah books, Redhill, SURRE, Regno UnitoMispah books
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paperback. Condizione: New. NEW. SHIPS FROM MULTIPLE LOCATIONS. book.
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Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, , GermaniaBuchWeltWeit Ludwig Meier e.K.
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Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Customer satisfaction is one of the dozens of factors that contribute to the success or failure of businesses. The major aim of this research work is to employ the SERVQUAL diagnostic framework to assess the extent to which the off…ice of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana provides quality service to its many and diverse customers in its mandate of registering businesses and protecting intellectual property. The study further seeks to investigate the service quality attributes that influence customer satisfaction at ROCIP, as well as identifying existing quality gaps and recommending remedial measures to close those gaps. The research findings have identified four of the five SERVQUAL dimensions (reliability, empathy, tangibility, and responsiveness) to be the main determinants of service quality at ROCIP.The main conclusion drawn from this research is that current interventions implemented by ROCIP to provide quality service to customers have not yielded positive results as demonstrated by the negative quality gaps, hence service improvements are required across all dimensions of the SERVQUAL diagnostic. 116 pp. Englisch.
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Da: moluna, Greven, , Germaniamoluna
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EUR 49,17
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Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Marenga AdamAdam Marenga is a holder of a Master of Science degree in Strategic Quality Management from the University of Portsmouth, UK. Adam is the founder and Managing Director of Transformative Shi…ft and has more than 11 years of.
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Da: Majestic Books, Hounslow, , Regno UnitoMajestic Books
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Condizione: New. Print on Demand.
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Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
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EUR 95,89
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Condizione: New. PRINT ON DEMAND.
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Da: buchversandmimpf2000, Emtmannsberg, BAYE, Germaniabuchversandmimpf2000
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EUR 59,90
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Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Customer satisfaction is one of the dozens of factors that contribute to the success or failure of businesses. The major aim of this research work is to employ the SERVQUAL diagnostic framework to assess the extent to which the office…of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana provides quality service to its many and diverse customers in its mandate of registering businesses and protecting intellectual property. The study further seeks to investigate the service quality attributes that influence customer satisfaction at ROCIP, as well as identifying existing quality gaps and recommending remedial measures to close those gaps. The research findings have identified four of the five SERVQUAL dimensions (reliability, empathy, tangibility, and responsiveness) to be the main determinants of service quality at ROCIP.The main conclusion drawn from this research is that current interventions implemented by ROCIP to provide quality service to customers have not yielded positive results as demonstrated by the negative quality gaps, hence service improvements are required across all dimensions of the SERVQUAL diagnostic.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 116 pp. Englisch.
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Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 60,62
EUR 60,96 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Customer satisfaction is one of the dozens of factors that contribute to the success or failure of businesses. The major aim of this research work is to employ the SERVQUAL diagnostic framework to assess the extent to which the office o…f the Registrar of Companies and Intellectual Property (ROCIP) in Botswana provides quality service to its many and diverse customers in its mandate of registering businesses and protecting intellectual property. The study further seeks to investigate the service quality attributes that influence customer satisfaction at ROCIP, as well as identifying existing quality gaps and recommending remedial measures to close those gaps. The research findings have identified four of the five SERVQUAL dimensions (reliability, empathy, tangibility, and responsiveness) to be the main determinants of service quality at ROCIP.The main conclusion drawn from this research is that current interventions implemented by ROCIP to provide quality service to customers have not yielded positive results as demonstrated by the negative quality gaps, hence service improvements are required across all dimensions of the SERVQUAL diagnostic.
