marenga adam (9 risultati)

Condizione: New.

Taschenbuch. Condizione: Neu. Assessing the Service Quality | of the Office of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana via SERVQUAL | Adam Marenga | Taschenbuch | 116 S. | Englisch | 2020 | Scholars' Press | EAN 9786138932659 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.

paperback. Condizione: New. NEW. SHIPS FROM MULTIPLE LOCATIONS. book.

Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Customer satisfaction is one of the dozens of factors that contribute to the success or failure of businesses. The major aim of this research work is to employ the SERVQUAL diagnostic framework to assess the extent to which the office of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana provides quality service to its many and diverse customers in its mandate of registering businesses and protecting intellectual property. The study further seeks to investigate the service quality attributes that influence customer satisfaction at ROCIP, as well as identifying existing quality gaps and recommending remedial measures to close those gaps. The research findings have identified four of the five SERVQUAL dimensions (reliability, empathy, tangibility, and responsiveness) to be the main determinants of service quality at ROCIP.The main conclusion drawn from this research is that current interventions implemented by ROCIP to provide quality service to customers have not yielded positive results as demonstrated by the negative quality gaps, hence service improvements are required across all dimensions of the SERVQUAL diagnostic. 116 pp. Englisch.

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Marenga AdamAdam Marenga is a holder of a Master of Science degree in Strategic Quality Management from the University of Portsmouth, UK. Adam is the founder and Managing Director of Transformative Shift and has more than 11 years of.

Condizione: New. Print on Demand.

Condizione: New. PRINT ON DEMAND.

Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Customer satisfaction is one of the dozens of factors that contribute to the success or failure of businesses. The major aim of this research work is to employ the SERVQUAL diagnostic framework to assess the extent to which the office of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana provides quality service to its many and diverse customers in its mandate of registering businesses and protecting intellectual property. The study further seeks to investigate the service quality attributes that influence customer satisfaction at ROCIP, as well as identifying existing quality gaps and recommending remedial measures to close those gaps. The research findings have identified four of the five SERVQUAL dimensions (reliability, empathy, tangibility, and responsiveness) to be the main determinants of service quality at ROCIP.The main conclusion drawn from this research is that current interventions implemented by ROCIP to provide quality service to customers have not yielded positive results as demonstrated by the negative quality gaps, hence service improvements are required across all dimensions of the SERVQUAL diagnostic.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 116 pp. Englisch.

Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Customer satisfaction is one of the dozens of factors that contribute to the success or failure of businesses. The major aim of this research work is to employ the SERVQUAL diagnostic framework to assess the extent to which the office of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana provides quality service to its many and diverse customers in its mandate of registering businesses and protecting intellectual property. The study further seeks to investigate the service quality attributes that influence customer satisfaction at ROCIP, as well as identifying existing quality gaps and recommending remedial measures to close those gaps. The research findings have identified four of the five SERVQUAL dimensions (reliability, empathy, tangibility, and responsiveness) to be the main determinants of service quality at ROCIP.The main conclusion drawn from this research is that current interventions implemented by ROCIP to provide quality service to customers have not yielded positive results as demonstrated by the negative quality gaps, hence service improvements are required across all dimensions of the SERVQUAL diagnostic.