Condizione: New. Smets, Jan (illustratore).
Lingua: Inglese
Editore: Austin Macauley Publishers, GB, 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: Rarewaves.com USA, London, LONDO, Regno Unito
EUR 14,32
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Aggiungi al carrelloPaperback. Condizione: New. Smets, Jan (illustratore).
Lingua: Inglese
Editore: Austin Macauley Publishers Ltd., 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: PBShop.store US, Wood Dale, IL, U.S.A.
PAP. Condizione: New. Smets, Jan (illustratore). New Book. Shipped from UK. Established seller since 2000.
Lingua: Inglese
Editore: Austin Macauley Publishers, GB, 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: Rarewaves USA, OSWEGO, IL, U.S.A.
Paperback. Condizione: New. Smets, Jan (illustratore).
Condizione: As New. Smets, Jan (illustratore). Unread book in perfect condition.
Lingua: Inglese
Editore: Austin Macauley Publishers Ltd., 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
EUR 14,87
Quantità: 4 disponibili
Aggiungi al carrelloPAP. Condizione: New. Smets, Jan (illustratore). New Book. Shipped from UK. Established seller since 2000.
EUR 18,23
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Aggiungi al carrelloCondizione: new. Smets, Jan (illustratore).
EUR 15,54
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Aggiungi al carrelloCondizione: New. Smets, Jan (illustratore).
Da: GreatBookPrices, Columbia, MD, U.S.A.
EUR 22,60
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Aggiungi al carrelloCondizione: New.
EUR 24,95
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Aggiungi al carrelloCondizione: New.
Da: GreatBookPrices, Columbia, MD, U.S.A.
EUR 22,62
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Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
EUR 24,96
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Aggiungi al carrelloCondizione: As New. Unread copy in mint condition.
Lingua: Inglese
Editore: Austin Macauley Publishers, 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: Revaluation Books, Exeter, Regno Unito
EUR 13,17
Quantità: 2 disponibili
Aggiungi al carrelloPaperback. Condizione: Brand New. Smets, Jan (illustratore). 54 pages. 11.02x8.50x0.10 inches. In Stock.
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
Lingua: Inglese
Editore: Austin Macauley Publishers, 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
EUR 16,00
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: New. Smets, Jan (illustratore). 2025. paperback. . . . . .
Lingua: Inglese
Editore: Austin Macauley Publishers, 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: Revaluation Books, Exeter, Regno Unito
EUR 15,61
Quantità: 2 disponibili
Aggiungi al carrelloPaperback. Condizione: Brand New. Smets, Jan (illustratore). 54 pages. 11.02x8.50x0.10 inches. In Stock.
Lingua: Inglese
Editore: Austin Macauley Publishers, 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: Kennys Bookstore, Olney, MD, U.S.A.
Condizione: New. Smets, Jan (illustratore). 2025. paperback. . . . . . Books ship from the US and Ireland.
Paperback. Condizione: New. Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliché lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these clichés stand up to the test of reality?Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.
EUR 28,50
Quantità: 15 disponibili
Aggiungi al carrelloPaperback. Condizione: New. Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliché lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these clichés stand up to the test of reality?Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.
Lingua: Inglese
Editore: Austin Macauley Publishers -, 2025
ISBN 10: 1035887916 ISBN 13: 9781035887910
Da: Chiron Media, Wallingford, Regno Unito
EUR 11,05
Quantità: 4 disponibili
Aggiungi al carrellopaperback. Condizione: New. Smets, Jan (illustratore).
EUR 23,80
Quantità: 15 disponibili
Aggiungi al carrelloPAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
Editore: Guekens & De Vil, Antwerpen, 2008
Da: Raritan River Books, Philadelphia, PA, U.S.A.
Hardcover. Condizione: Very Good. Condizione sovraccoperta: No DJ. Hard-to-find title. Hardcover. No jacket (as issued?) Binding sound, text clean, light shelfwear.104 pages. Bilingual edition. Book.
EUR 13,29
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: New. Smets, Jan (illustratore).
EUR 15,33
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: As New. Smets, Jan (illustratore). Unread book in perfect condition.
Paperback. Condizione: new. Paperback. Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliche lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these cliches stand up to the test of reality? Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client. AUTHOR: Jan Smets is Director Customer Care at Belgian mail organisation bpost and manager of the organisation's three contact centres. Before that, he was at the head of the customer service department at Belgacom, which makes up one of the largest contact centre organisations in Belgium. He is a highly sought-after speaker and lecturer. SELLING POINTS: . Insider's view on an often-ignored centre of value creation . Steers clear of vague slogans and cliches . Grounded in reality and years of experience 30 colour images Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
EUR 17,77
Quantità: 1 disponibili
Aggiungi al carrelloCondizione: New. Smets, Jan (illustratore).
Lingua: Inglese
Editore: Lannoo Publishers 2019-01-16, 2019
ISBN 10: 9401454108 ISBN 13: 9789401454100
Da: Chiron Media, Wallingford, Regno Unito
EUR 20,86
Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback. Condizione: New.
Da: GreatBookPricesUK, Woodford Green, Regno Unito
EUR 23,79
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New.
Da: Revaluation Books, Exeter, Regno Unito
EUR 28,47
Quantità: 2 disponibili
Aggiungi al carrelloPaperback. Condizione: Brand New. 01 edition. 310 pages. 9.50x6.50x0.75 inches. In Stock.
EUR 13,33
Quantità: 1 disponibili
Aggiungi al carrelloCondizione: New. Smets, Jan (illustratore).