Lou downe (30 risultati)
- Brossura
Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 16,99
EUR 2,26 spedizioneSpedito in U.S.A.Quantità: 3 disponibili
Condizione: As New. Unread book in perfect condition.
- Brossura
Da: GreatBookPrices, Columbia, MD, U.S.A.GreatBookPrices
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 17,35
EUR 2,26 spedizioneSpedito in U.S.A.Quantità: 3 disponibili
Condizione: New.
- Brossura
Da: PBShop.store UK, Fairford, GLOS, Regno UnitoPBShop.store UK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 23,40
EUR 3,84 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 6 disponibili
PAP. Condizione: New. New Book. Shipped from UK. Established seller since 2000.
- Brossura
Da: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 27,42
Spedizione gratuitaSpedito in U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver… services that work. This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
- Brossura
Da: Rarewaves.com USA, London, LONDO, Regno UnitoRarewaves.com USA
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 27,43
Spedizione gratuitaSpedito da Regno Unito a U.S.A.Quantità: 7 disponibili
Paperback. Condizione: New. Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services t…hat work. This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future.
- Brossura
Da: Majestic Books, Hounslow, Regno UnitoMajestic Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 22,32
EUR 7,59 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 3 disponibili
Condizione: New.
- Brossura
Da: Majestic Books, Hounslow, Regno UnitoMajestic Books
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 24,71
EUR 7,59 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 3 disponibili
Condizione: New. pp. 192.
- Brossura
Da: Books Puddle, New York, NY, U.S.A.Books Puddle
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 29,63
EUR 3,41 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: New.
- Brossura
Da: Books Puddle, New York, NY, U.S.A.Books Puddle
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 30,20
EUR 3,41 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Condizione: New. pp. 192.
- Brossura
Da: Revaluation Books, Exeter, Regno UnitoRevaluation Books
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 22,86
EUR 11,67 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 2 disponibili
Paperback. Condizione: Brand New. In Stock.
- Brossura
Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 19,02
EUR 17,51 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 13 disponibili
Condizione: New.
- Brossura
Da: GreatBookPricesUK, Woodford Green, Regno UnitoGreatBookPricesUK
Contatta il venditoreVenditore con 5 stelleCondizione: Usato - Come nuovo
EUR 21,79
EUR 17,51 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 13 disponibili
Condizione: As New. Unread book in perfect condition.
- Brossura
Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 29,35
EUR 9,95 spedizioneSpedito da Germania a U.S.A.Quantità: 3 disponibili
Condizione: New.
- Brossura
Da: Biblios, frankfurt am main, HESSE, GermaniaBiblios
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 31,54
EUR 9,95 spedizioneSpedito da Germania a U.S.A.Quantità: 3 disponibili
Condizione: New. pp. 192.
- Brossura
Da: Rheinberg-Buch Andreas Meier eK, Bergisch Gladbach, GermaniaRheinberg-Buch Andreas Meier eK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 23,99
EUR 23,00 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. Neuware -Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a'good' service is, what makes a good service andwhy.This book lays out the essential principlesfor building se…rvices that work well for users.Demystifying what we mean by a 'good' and 'bad'service and describing the common elementswithin all services that mean that it either worksfor users or doesn't.A practical book for non-practitioners interestedin better service delivery, a book to guide theirdecision making without the need to first learnhow to design a service themselves. 192 pp. Englisch.
- Brossura
Da: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermaniaBuchWeltWeit Ludwig Meier e.K.
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 23,99
EUR 23,00 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. Neuware -Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a'good' service is, what makes a good service andwhy.This book lays out the essential principlesfor building se…rvices that work well for users.Demystifying what we mean by a 'good' and 'bad'service and describing the common elementswithin all services that mean that it either worksfor users or doesn't.A practical book for non-practitioners interestedin better service delivery, a book to guide theirdecision making without the need to first learnhow to design a service themselves. 192 pp. Englisch.
- Brossura
Da: Wegmann1855, Zwiesel, GermaniaWegmann1855
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 23,99
EUR 25,95 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. Neuware -Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services… that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
- Brossura
Da: CitiRetail, Stevenage, Regno UnitoCitiRetail
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 22,83
EUR 43,19 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver… services that work. This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
- Brossura
Da: Speedyhen, Hertfordshire, Regno UnitoSpeedyhen
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 19,42
EUR 47,86 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 15 disponibili
Condizione: NEW.
- Brossura
Da: Speedyhen, Hertfordshire, Regno UnitoSpeedyhen
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 20,19
EUR 47,86 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 6 disponibili
Condizione: NEW.
- Brossura
Da: moluna, Greven, Germaniamoluna
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 21,47
EUR 48,99 spedizioneSpedito da Germania a U.S.A.Quantità: 5 disponibili
Condizione: New. Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a good service is, what makes a good service andwhy.This book lays out the e.
- Brossura
Da: AussieBookSeller, Truganina, VIC, AustraliaAussieBookSeller
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 43,01
EUR 31,66 spedizioneSpedito da Australia a U.S.A.Quantità: 1 disponibili
Paperback. Condizione: new. Paperback. Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver… services that work. This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
- Brossura
Da: moluna, Greven, Germaniamoluna
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 25,60
EUR 48,99 spedizioneSpedito da Germania a U.S.A.Quantità: Più di 20 disponibili
Kartoniert. Condizione: New.
- Brossura
Da: buchversandmimpf2000, Emtmannsberg, BAYE, Germaniabuchversandmimpf2000
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 23,99
EUR 60,00 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. Neuware -Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services… that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.BIS Publishers bv, Postjesweg 1, 1057 DT Amsterdam 192 pp. Englisch.
- Brossura
Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 23,99
EUR 61,68 spedizioneSpedito da Germania a U.S.A.Quantità: 2 disponibili
Taschenbuch. Condizione: Neu. Neuware - Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a'good' service is, what makes a good service andwhy.This book lays out the essential principlesfor building s…ervices that work well for users.Demystifying what we mean by a 'good' and 'bad'service and describing the common elementswithin all services that mean that it either worksfor users or doesn't.A practical book for non-practitioners interestedin better service delivery, a book to guide theirdecision making without the need to first learnhow to design a service themselves.
- Brossura
Da: AHA-BUCH GmbH, Einbeck, GermaniaAHA-BUCH GmbH
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 24,99
EUR 62,05 spedizioneSpedito da Germania a U.S.A.Quantità: 2 disponibili
Taschenbuch. Condizione: Neu. Neuware - Gute Dienstleistungen kommen nicht von ungefähr - und schlechte auch nicht. Die Entwicklung eines Dienstes, der für Benutzer\*innen und Organisationen funktioniert, ist nur der erste Schritt. Die eigentliche Herausforderung beginnt, wenn dieser Entwurf in die Realität umgesetzt wird. 'Bad…Services' befasst sich mit dabei häufig auftretenden Hindernissen: Von organisatorischen Challenges und Risikoaversion bis hin zu mangelnder Zustimmung der Führung können die Hindernisse unüberwindbar erscheinen. Dieses Buch hilft zu verstehen, warum Service Design oft nicht umgesetzt wird, und bietet praktische Lösungen zur Bewältigung dieser Herausforderungen. In 'Bad Services' werden universelle Schwierigkeiten untersucht, mit denen Sie konfrontiert werden, wenn Sie versuchen, effektive Dienste bereitzustellen. Sie erfahren, wie Sie die Grundursachen der Probleme identifizieren und wie Sie sie effektiv angehen. Unabhängig davon, ob Sie Designer\*in oder Changemaker\*in sind, bietet dieses Buch klare und unkomplizierte Schritte zur Überwindung der Hindernisse für eine gute Servicebereitstellung. Sie lernen, wie Sie mit Ihrer Arbeit eine bedeutendere und nachhaltigere Wirkung erzielen und die notwendigen Voraussetzungen für den Erfolg guter Dienstleistungen schaffen können. 'Bad Services' ist eine unverzichtbare Lektüre für Fachleute auf allen Ebenen, die an der Gestaltung und Bereitstellung von Dienstleistungen beteiligt sind. Die erläuterten Erkenntnisse und Strategien helfen, die Komplexität der Serviceimplementierung zu verstehen und sinnvolle Veränderungen in Unternehmen voranzutreiben. Erfahren Sie, wie Sie die Herausforderung, gute Dienstleistungen bereitzustellen, in eine Chance für Innovation und Effizienz verwandeln können. 'Bad Services' ist die Fortsetzung des internationalen Bestsellers 'Good Services'.
- Brossura
Da: preigu, Osnabrück, Germaniapreigu
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 21,10
EUR 70,00 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. Good Services | How to Design Services That Work | Lou Downe | Taschenbuch | 224 S. | Englisch | 2020 | BIS Publishers bv | EAN 9789063695439 | Verantwortliche Person für die EU: BIS Publishers, Timorplein 46, 1094 CC AMSTERDAM, NIEDERLANDE, bis[at]bispublishers[dot]com | Anbieter: preigu.
- Brossura
Da: preigu, Osnabrück, Germaniapreigu
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 28,05
EUR 70,00 spedizioneSpedito da Germania a U.S.A.Quantità: 1 disponibili
Taschenbuch. Condizione: Neu. Bad Services | How to fix services that don't work | Lou Downe | Taschenbuch | BIS | 224 S. | Englisch | 2026 | Headline | EAN 9789063697211 | Verantwortliche Person für die EU: BIS Publishers, Timorplein 46, 1094 CC AMSTERDAM, NIEDERLANDE, bis[at]bispublishers[dot]com | Anbieter: preigu.
- Brossura
Da: Rarewaves.com UK, London, Regno UnitoRarewaves.com UK
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 25,61
EUR 75,88 spedizioneSpedito da Regno Unito a U.S.A.Quantità: 6 disponibili
Paperback. Condizione: New. Bad services waste time, cost money and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services t…hat work. This book will help you see the universal challenges we all face when delivering good services. You'll learn how to identify the root cause of these issues and build simple, straightforward ways to solve them, with or without buy-in. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery.Good Services brought us the 15 principles of Good Service Design that have been universally recognised as an international standard for the service design industry. Bad Services brings you the 5 Causes of Bad Services - a vital diagnostic tool that will help you identify and solve the problems we all experience when attempting to deliver services that work. There are many books out there that will help you design a service once, but Bad Services goes beyond this to help us understand how we create the conditions for good services to thrive in the future.
- Brossura
Da: Books-by-Floh, Paderborn, GermaniaBooks-by-Floh
Contatta il venditoreVenditore con 4 stelleCondizione: Nuovo
EUR 23,99
EUR 105,00 spedizioneSpedito da Germania a U.S.A.Quantità: 2 disponibili
Taschenbuch. Condizione: Neu. Neuware -Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services… that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. 192 pp. Englisch.
