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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Da: Greenworld Books, Arlington, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: good. Fast Free Shipping â" Good condition book with a firm cover and clean, readable pages. Shows normal use, including some light wear or limited notes highlighting, yet remains a dependable copy overall. Supplemental items like CDs or access codes may not be included.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.
Valutazione del venditore 4 su 5 stelle
paperback. Condizione: Very Good. Crease on cover*.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Valutazione del venditore 4 su 5 stelle
Paperback. Condizione: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: Wonder Book, Frederick, MD, U.S.A.
Membro dell'associazione: ABAA ILAB
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: Wonder Book, Frederick, MD, U.S.A.
Membro dell'associazione: ABAA ILAB
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
paperback. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: ThriftBooks-Reno, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Da: Goodwill Southern California, Los Angeles, CA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: good.
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A Complaint is a Gift Using Customer Feedback as a Strategic Took
Lingua: Inglese
Editore: Berrett-Koehler Publishers, San Francisco, 1999
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: Virtuous Volumes et al., Wilson, WI, U.S.A.
Valutazione del venditore 5 su 5 stelle
Soft Cover. Condizione: Very Good+. Seventh Printing. Faint 1/4" spots along top edge or rear cover. Foreword by Sir Collin Marshall, Chairman, British Airways. 222 pages. Size: 8vo - over 7¾" - 9¾" tall.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED)
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 3,95
EUR 6,43 shipping
Spedito da Regno Unito a U.S.A.Quantità: 6 disponibili
Aggiungi al carrelloPaperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Personal Quality: The Basis of All Other Quality
Lingua: Inglese
Editore: Time Manager International, 1988
ISBN 10: 8788036731 ISBN 13: 9788788036732
Da: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships USPS Media Mail.
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A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
paperback. Condizione: New.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Da: Your Online Bookstore, Houston, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: New.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Paperback. Condizione: New.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Da: Budget Books, Pasadena, CA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Soft cover. Condizione: New. 2nd Edition. Ships from California.
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Personal Quality: The Basis of All Other Quality
Lingua: Inglese
Editore: Time Manager International, 1988
ISBN 10: 8788036731 ISBN 13: 9788788036732
Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 8,69
EUR 9,67 shipping
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Annotations to some page edges/pages, may include notes, highlighting or underlining.
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A Complaint is a Gift : using customer feedback as a strategic tool
Lingua: Inglese
Editore: Berrett-Koehler Publishers, San Francisco, 1996
ISBN 10: 1881052818 ISBN 13: 9781881052814
Prima edizione
Softcover. Condizione: Very Good. Condizione sovraccoperta: No Dust Jacket. First Edition. Some shelf and corner wear. Inside text appears clean and crisp. Binding is very good, Otherwise appears never used. In very nice condition. Looks Nice. Has bookstore Stickers on the Cover. Size: 23 cm. 222 pp. Multiple copies available this title. Quantity Available: 3. Shipped Weight: Under 1 kilo. Category: Education; Consumer complaints; ISBN: 1881052818. ISBN/EAN: 9781881052814. Dewey Code: 658.8/12 20. Pictures of this item not already displayed here available upon request. Inventory No: 1561004616.
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Affare
EUR 2,70
EUR 20,50 shipping
Spedito da Francia a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Bon. Traces d'usure sur la couverture. Couverture différente. Edition 1991. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Signs of wear on the cover. Different cover. Edition 1991. Ammareal gives back up to 15% of this item's net price to charity organizations.
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EUR 12,99
EUR 12,99 shipping
Spedito da Spagna a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Muy bueno. : Employeeship es un libro que explora cómo movilizar las energías de todos los miembros de una organización para alcanzar el éxito. Escrito por Claus Moller, Svante Ahlsén y Marina Widmer, este libro ofrece una visión sobre cómo fomentar la colaboración y el compromiso en el entorno laboral. Publicado en 1993 por TMI, el libro está en español y cuenta con 192 páginas. EAN: 9788789937274 Tipo: Libros Categoría: Negocios y Economía Título: Employeeship Autor: Claus Moller| Svante Ahlsén| Marina Widmer Editorial: TMI Idioma: es-ES Páginas: 192 Formato: tapa dura.
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P.M. Schneller schlau NATUR
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: As New. Unread book in perfect condition.
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P.M. Schneller schlau WISSENSCHAFT
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: As New. Unread book in perfect condition.
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Personal Quality: The Basis of All Other Quality
Lingua: Inglese
Editore: Time Manager International, 1988
ISBN 10: 8788036731 ISBN 13: 9788788036732
Da: Henfold Stamps and Books, Glasgow, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 14,79
EUR 17,79 shipping
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Near Fine. Excellent condition. Book shows very little wear.
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2008
ISBN 10: 1576755827 ISBN 13: 9781576755822
Da: Book Grocer, Tullamarine, VIC, Australia
Valutazione del venditore 5 su 5 stelle
EUR 7,06
EUR 25,63 shipping
Spedito da Australia a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloPaperback. , . NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.Author: Janelle BarlowFormat: Paperback Number of Pages: 304A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose- meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus M ller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers-even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies. Paperback.
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EMPLOYEESHIP - Mobilising everyone,s energy to win
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 9,72
EUR 6,43 shipping
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloPaperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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P.M. Schneller schlau NATUR
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New.
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P.M. Schneller schlau WISSENSCHAFT
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New.
