Martin john e preface by (1 risultati)
Command Performance, The Art of Delivering Quality Service
Martin, John E. (preface by); Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger
Lingua: Inglese
Editore: Harvard Business School Press, Boston, Massachusetts 1994
- Rilegato
- Prima edizione
Da: About Books, Henderson, NV, U.S.A.About Books
Contatta il venditoreVenditore con 5 stelleCondizione: Nuovo
EUR 18,83
EUR 6,07 spedizioneSpedito in U.S.A.Quantità: 1 disponibili
Hardcover. Condizione: New. Condizione sovraccoperta: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practica…l insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.
