Tingting zhang (43 risultati)

Condizione: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

paperback. Condizione: Fine.

Paperback. Condizione: New. Brand new book, sourced directly from publisher. Dispatch time is 7-8 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condizione: As New. Unread book in perfect condition.

Condizione: New.

Condizione: Brand New. New.SoftCover International edition. Different ISBN and Cover image but contents are same as US edition.Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Condizione: New.

Paperback. Condizione: New. This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance.This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization's servicescape, quality measurement tools, and use of technologies. The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty. It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks.Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.…

Condizione: As New. Unread book in perfect condition.

Condizione: New. In English.

Paperback. Condizione: Brand New. 280 pages. 9.69x6.88x0.75 inches. In Stock.

Condizione: New. A brand new book in pristine condition. Showing zero signs of shelf wear, creases, or damage.

Paperback. Condizione: New. This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance.This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization's servicescape, quality measurement tools, and use of technologies. The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty. It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks.Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.…

Condizione: New.

Condizione: New.

Condizione: New. In English.

Hardcover. Condizione: New. Brand new book, sourced directly from publisher. Dispatch time is 7-8 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condizione: New.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Buch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - This book not only discusses how to further deepen the oil cooperation relations between China and the Gulf Council Countries in the context of 'the Belt and Road Initiative', but also investigates how to ensure the security of the entire oil supply chain including oil supply, oil transportation channels, oil demand, and petroleum reserves in China. Further, it examines a novel, win-win oil cooperation between China and the GCC countries, known as joint oil stockpiling. The results presented offer guidance for similar energy cooperation between China and other energy producing countries and also provide a new perspective on how to improve the research on and understanding of China's energy security issues and multi-lateral energy cooperation issues, making the book of particular interest to engineers and scientists in the field of energy, international relations, and oil stockpiling enterprises.…

Condizione: New. 1st ed. 2021 edition NO-PA16APR2015-KAP.

Condizione: New. 1st ed. 2021 edition NO-PA16APR2015-KAP.

Condizione: New.

Condizione: As New. Unread book in perfect condition.

Hardcover. Condizione: Brand New. 255 pages. 9.25x6.10x9.21 inches. In Stock.

Condizione: New. 1st edition NO-PA16APR2015-KAP.

Paperback. Condizione: Brand New. 255 pages. 9.25x6.10x0.67 inches. In Stock.

Condizione: New.

paperback. Condizione: New. NEW. SHIPS FROM MULTIPLE LOCATIONS. book.