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Paper. Condizione: Fine. Trade Paperback.

Paperback. Condizione: Very Good. Employers want to fill their top management posts with candidates of the highest calibre. Any mistake in their recruitment process can mean unaffordable costs in both time and money. Consequently, recruitment to any management post is by rigorous selection, often including a range of psychometric tests. A candidate who wishes to succeed and secure the desired post must anticipate this and prepare accordingly. With the correct training and practice, a candidate with foresight can significantly improve on their expected scores in these challenging tests. How to Pass Graduate Psychometric Tests provides advice and practice exercises that are relevant to many of the tests used by employers to recruit managers and graduates. This expanded second edition includes hundreds more practice questions and many more mock tests, enabling you to build up speed, accuracy and confidence. The guidance from testing expert Mike Bryon also covers the type and amount of practice you should undertake, and this combined with determination to do well can mean the difference between pass and fail. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. The use of psychometric tests in selection and assessment procedures is on the rise. For unprepared interviewees tests represent a considerable challenge and many more people fail than pass. Ultimate Psychometric Tests will help you to stand out from the crowd. Designed for self-study, the range of questions provide an excellent opportunity for practice. They will help you to improve your technique as well as boosting your confidence prior to taking a test in a real-life assessment situation. Types of test include: verbal and numerical reasoning, personality questionnaires, non-verbal reasoning (including diagrammatic reasoning), mechanical comprehension and IQ tests. With over 1000 realistic practice questions, Ultimate Psychometric Tests is the ideal starting point if you are a school or college leaver but is also the perfect introduction to graduate level tests. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. The right CV gets interviews! This book aims to help all candidates to prepare it by providing advice on the first step to a job interview. The author, after setting out his ground rules for preparing a CV, offers a large selection of specimen resumes which readers can personalize to suit their own circumstances. Alternatively a collection of models is provided from which a customized CV can be made. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The creating success series of books. With over one million copies sold, the hugely popular Creating Success series covers a wide variety of topics and is written by an expert team of internationally best-selling authors and business experts. This indispensable business skills collection is packed with new features, practical content and inspiring guidance for readers across all stages of their careers. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. The New Conceptual Selling has turned conventional sales thinking on its head by offering powerful, practical lessons that break down the boundaries of traditional product pitch selling. Based on the world-renowned Miller Heiman sales training programme, which has been adopted by some of the world's top companies, it is a thoroughly validated systematic process that has been shown to produce immediate, significant and reliable sales increases. Through listening to the customer and identifying their 'concept', it will teach sales directors, managers and executives how to identify customers' real needs, tailor every sale to one specific client, and earn and maintain credibility. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Every year thousands of hopeful entrepreneurs decide to take the plunge. Many fail, but many go on to achieve great success and huge profits. In How I Made It 40 successful entrepreneurs explain how they managed to defy the odds and turn their dreams into reality. Find out how they decided what to do, how they got started and how they found the money they needed. But they also reveal how they had doubts, made stupid mistakes, and encountered overwhelming frustrations along the way. This second edition updates their stories to reveal what happened next and how, in most cases, they finally sold their businesses and made millions. Gutsy, inspiring, and life affirming - if you have ever dreamt of starting up your own business How I Made It is for you. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Aimed at applicants for graduate or managerial jobs, How to Pass Advanced Verbal Reasoning Tests addresses the rising demand for more difficult preparation material. Offering unbeatable score-improving practise for online or pen and paper tests, it will help you to prepare thoroughly and impress your potential employer. With over 550 practice questions and answers available, covering all the major types of advanced verbal reasoning, along with explanations of scores to help you improve, How to Pass Advanced Verbal Reasoning Tests contains everything you need to know to stand out from the crowd. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. This pioneering work from leadership expert John Adair has transformed our understanding of how leadership works and how executives can become business leaders. Accessible guidance on exactly what you need to become a leader is presented in the form of a dialogue with a young business executive, and each fundamental aspect of leadership is discussed including the qualities of leadership, leadership styles, leadership functions, the difference between leadership and management, and strategic leadership. Not Bosses But Leaders is a timeless work of great vision with a solid practical core. Thought provoking and definitive, it springs from the day-to-day realities of management, and will enable you to greatly improve your leadership skills. It is the study of what a leader actually has to do. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. How to be an Even Better Manager has sold over 130,000 copies sold worldwide, and has been translated into 17 languages. This ninth edition of the best-selling guide covers over 60 essential topics across the three key areas in which any manager needs to be competent: managing people; managing activities and processes; and managing and developing yourself. Armstrong takes the reader through these key areas in detail, outlining their relevance to real-life situations. Thoroughly revised and updated, with ten new chapters providing timely advice on topics such as coaching, developing emotional intelligence, innovating and effectively using financial ratios and balance sheets, this is an invaluable handbook for current and aspiring managers. How to be an Even Better Manager provides sound guidelines that will help you to develop a broad base of managerial skills and knowledge, based on the theory that to become a better manager you need to know: what management is about; the aims and purposes of management and leadership and the distinction between them; and achieve change and provide direction. With advice on troubleshooting and eradicating problems in your team, How to be an Even Better Manager is an essential resource whatever your level of experience. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. An insight into how your board and its directors should be organized and run for maximum effectiveness. The use of these standards should help directors improve the overall performance of their board and its individual members, and enhance the success of the company as a whole.;The text applies to all boards of UK organizations, regardless of size or type, and should be relevant to every company director. It is based on a study of boardroom good practice, and represents a collective view of company directors drawn from a very broad cross-section of companies. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Soft cover. Condizione: Very Good. No Jacket. First Printing. Scant edgewear, clean interior. Size: Trade Paperback. Book.

Paperback. Condizione: Very Good. All trainee teachers in England and Wales have to sit numeracy and literacy skills tests in order to achieve Qualified Teacher Status (QTS) which permits them to continue or start teaching. How to Pass the QTS Numeracy and Literary Skills Tests includes both literacy and numeracy revision and mock tests. The numeracy section starts at a low level and includes a diagnostic test, a maths review, mental and general arithmetic practice, and revision of statistics. It gives the reader a good grounding in the skills needed to pass the test, particularly if maths has always been a weak subject or hasn't been revised in years. The literacy section includes practice material on spelling, punctuation, grammar and comprehension. It highlights the areas where people commonly have problems, and provides easy to follow explanations and practice questions and answers. Online supporting resources for this book include MP3 audio files to test mental arithmetics and sample numeracy tests. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Develop Your Leadership Skills is John Adair's most accessible title on leadership. Full of exercises and checklists, it will boost your confidence levels and guide and inspire anyone on their journey to becoming a leader of excellence. Acknowledged as a world expert, John Adair offers stimulating insights into recognizing and developing individual leadership qualities, acquiring personal authority and, most importantly, mastering core leadership functions such as planning, communicating and motivating. Suitable for anyone who wishes to improve or develop their leadership skills, this guide distills the essence of John Adair's teaching and provides a framework for becoming an effective leader. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. The right piece of direct mail can produce excellent response rates and have an extraordinary effect on business. But why do some sale letters achieve spectacular results whilst others are instantly consigned to the bin? This book reveals the secrets of creating successful sales letters. Containing examples of real sales letters, it includes plenty of advice on what to avoid as well as what to include. Key topics are covered such as: the secrets of persuasion; planning a letter which will get replies; creating offers that get responses and timing mailings for maximum effect. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. In business, the increasing pressure to achieve makes time management a vital skill. It is necessary to be able to work efficiently and effectively to ensure that one's desired results are achieved - both in one's job, and in one's career. Successful Time Management is packed with proven tips and techniques, to help anyone review and assess their own time management and adopt new work practices to improve it. It includes great advice on: controlling paperwork; getting and staying organized; delegating and working with others; prioritizing to focus on key issues and prompt the best results. The appendices include a brief assessment of various time management systems such as day, year or meeting planners, action sheets and more. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. How to Pass Professional Level Psychometric Tests contains a wealth of practice questions to help prepare you for exactly the type of tests you will face in recruitment assessments for professional careers. A staggering 650 questions and answers, consisting of 20 timed practice tests reflect real life exams favoured by the most popular organisations. It is particularly useful for those facing aggressive psychometric tests, particularly candidates for careers in IT, management and finance. Also including practice questions for common verbal reasoning and numerical tests, How to Pass Professional Level Psychometric Tests provides essential help and preparation to improve your score and gain the competitive edge over the competition. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first attitude with a human touch. In When Digital Becomes Human, Steven Van Belleghem explores and explains the new digital relationships. Packed with global examples from organizations that have successfully transformed their customer relationships, such as Amazon, Toyota, ING, Coolblue, Nike and Starbucks, When Digital Becomes Human presents a clear model that companies can easily implement to integrate an emotional layer into their digital strategy. This guide to combining two of a business's most important assets - its people and its digital strengths - covers the latest issues in digital marketing and customer experience management, including omnichannel and multichannel experiences, big data and predictive analytics, privacy concerns, customer collaboration (ie crowdsourcing) and more. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Learn from one of the bestselling books on sales ever published, which has cemented itself as the must-read for any sales or marketing professional, written by leaders at Miller Heiman - the global lead in sales and development. Strategic Selling presented the idea of selling as a joint venture, introducing the influential concept of 'win-win' and making it one of the bestselling books on sales ever published. The response to 'win-win' was immediate and fundamentally changed sales and marketing with its rejection of manipulative tactics, in turn positioning Miller Heiman as a global leader with the most prestigious client list in the industry. Now, learn from the latest, third edition of this genuine business classic with The New Strategic Selling which confronts the rapidly changing world of B2B sales including: - Real-world examples - Strategies for confronting the competition - New content on the most common challenges and questions from the Miller Heiman workshop The New Strategic Selling remains essential reading for any sales directors, managers or executives in any type of company and industry. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Straightforward, easy to read and highly practical, How to Deal with Stress puts the reader back in charge of their life and shows how to manage stress calmly and efficiently. Written by two internationally-recognized experts in the field of stress management, the book shows how to identify the underlying causes of stress before setting out a clear plan to manage both the causes of stress and their effects. How to Deal with Stress is crammed with invaluable tips on topics such as time management, exercise, nutrition and relaxation techniques. It offers not just a structured plan to manage stress but is also a practical handbook for both home and office, to dip into for quick advice, should the need arise. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Improve Your Communication Skills will help you keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting. Full of practical advice on all aspects of verbal and non verbal communication, it gives vital tips on: improving your conversations; building rapport with colleagues; learning skills of persuasion; giving effective presentations; writing effective emails, letters and reports; successful networking. With the help of this essential guide you will be able to achieve verbal, vocal and visual success and get your message across every time. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. DISTINGUISHED FAVORITE: Independent Press Awards 2021 - Career SHORTLISTED: Business Book Awards 2021 - Business Self-Development Studies show that a massive 70% of people feel like an imposter at some point in their professional life. Brand guru and former Chair of Interbrand, Rita Clifton, shares how she learnt to work with her imposter self rather than hide from it in order to succeed in her career. Imposter syndrome can cause a constant fear of being found out that you aren't 'good enough' or called out for being a 'fraud'. It impacts people in different ways and can be debilitating and negatively affect relationships, personal life and careers. So what can you do about it? Love Your Imposter shows you how to take on your imposter self and use it as a driver to come out stronger. Using practical down-to-earth advice based on her experiences, Rita Clifton, tackles the myth that you need to 'fake it until you make it', highlights why authenticity can be your biggest weapon and skilfully makes the case for business being more humane. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. This handbook is designed for both would-be and qualified driving instructors. It provides information on the training and testing of both instructors and "L" drivers, and covers the examination and training procedure for trainee instructors. Comprehensive guidance is given on: the Department of Transport's driving test criteria; assessment methods and standards applied by examiners; the methods of driver training; requirements for inclusion in the Register of Approved Driving Instructors; and different markets for driving instructors. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Containing the largest bank of test questions on the market, How to Pass Numerical Reasoning Tests provides advice, practice and exercises to help you prepare for the rigorous tests used by employers, helping you to build up speed, accuracy and confidence. An overview of the basics is followed by a step-by-step guide to numerical tests, covering: - Fractions and decimals - Rates - Percentages - Ratios and proportions - Data interpretation Also containing practice on mathematical problems in written word format to aid your analytical skills, How to Pass Numerical Reasoning Tests gives you everything you need to boost your ability and face the challenge head on. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Now more than ever, people are being affected by the fluctuations in the global economy and by financial uncertainty - with major impacts on their savings, portfolios and pensions. Fully updated for this fifth edition, How the Stock Market Works tells investors what is being traded and how, who does what with whom, and how to evaluate a particular share or bond in light of rival claims from critics and admirers. From the practical consequences of being a shareholder to a basic coverage of the taxation regime, the book provides a wealth of information on individual product types as well as the key players themselves. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Mark Shipman is a professional investor - who hopes to educate the general public about the dangers of entrusting their money and financial futures to just any so-called 'investment professional'. The other aim of his book is to introduce readers to an investment trend that he believes is going to dominate the world over the next decade - that of commodities such as coffee, cocoa, and crude oil. However, the book is intended to help readers to invest - not to help them trade. Shipman believes that long-term investing is generally less stressful and usually more financially rewarding. He has learnt that it is far easier to profit from an investment's progress over months and years than it is over the next few days, hours or even minutes. This book also studies the forthcoming rise in the price of commodities - which will mean the return of high inflation and ultimately the return of high interest rates. But, Shipman insists, if readers participate in the forthcoming commodity boom, they can protect themselves from the effects of high inflation and make some serious money. Shipman predicts that tomorrow's new millionaires will make their fortunes, not from technology, software, the Internet or property, but from commodities and commodity related business. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. In Motivate to Win Richard Denny shows how you can transform your dreams of success into reality by becoming more motivated. Motivation is essential for business survival as well as a rewarding personal life, so learning the skills and techniques to improve it is never time wasted. This stimulating book covers every aspect of this important life-skill including, how to become highly motivated and achieve goals, understanding what motivates others and inspiring them, and avoiding the pitfalls of de-motivation. Richard Denny defies anybody not to attain greater achievements by following the techniques in this book. For anyone who wants to motivate themselves or those around them, this book is the key to great results. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condizione: Very Good. Published with the Association for Coaching, Excellence in Coaching presents cutting-edge thinking in the field of workplace coaching. This comprehensive industry guide enables coaches to achieve personal excellence in a rapidly evolving profession through a collection of best-practice material covering: setting up and running your coaching practice; transpersonal coaching; behavioural coaching (the GROW model); integrative coaching; solution-focused coaching; intercultural coaching; cognitive behavioural coaching; coaching and stress; NLP coaching and coaching ethics. This latest edition has been updated to reflect recent evolvements in the industry and includes brand new chapters on accreditation, evaluating coaching, appreciative inquiry and making the most of a coaching investment. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.